Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Destiny Mikaere

Destiny Mikaere

Braşov

Summary

Experienced and adaptable professional with 6 years in the airline industry as a Ground Handler/Supervisor for three airlines, now working as a Kids and Sports Animator based in Egypt. Skilled in schedule coordination, customer service under pressure, and problem-solving. Passionate about creating fun, safe, and engaging experiences for children and guests through sports, games, and entertainment. Strong communicator with excellent multitasking and computer skills, dedicated to delivering exceptional service in both aviation and hospitality settings.

Overview

7
7
years of professional experience

Work History

Sports/ Kids Animator

Iberotel Redsina Resort
04.2025 - Current
  • Hosted and supported kids club activities for ages 4–12 including arts, crafts, mini discos, pool games and treasure hunts.
  • Ensured safety and enjoyment of all participants at all times
  • Assisted in evening shows and family entertainment programs.
  • Worked in a team with multicultural staff, adapting to diverse guests.
  • Time management and multi tasking during busy schedules.
  • Promoting daily programs or events.
  • Creating/ maintaining good atmosphere for the guest.

Customer Service Agent

Planebiz 2015 Ltd
12.2018 - 01.2025


  • Supervisor for ground handling staff.
  • Experience working with teams, Excel and many other platforms.
  • Input of Fuel figures for the departing aircraft.
  • Operating the check-in counters and kiosk.
  • Preparing boarding passes and baggage reclaim vouchers.
  • Dealing with mishandled Customers as a result of over-sales, delayed or cancelled flights, lost, delayed, or damaged luggage.
  • Board/disembark flights and escort passengers to and from aircraft in a timely and efficient manner, and assist passengers, as needed.
  • Maintain positive customer relations at all times by using good judgment and the ability to multi-task.
  • Assisting passengers with Disabilities and making sure they feel comfortable and are in good care.
  • Communication with the Boss, Pilot and all staff members from all departments.
  • Training new members and current.

Sales Assistant

THE WAREHOUSE
02.2021 - 06.2021
  • Assisted customers with prompt and polite support in-person.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Fielded customer questions to share information about products, availability and pricing.
  • Restocking the clothing department.

Education

Wakatipu High School
Queenstown

Skills

  • Flight schedule coordination
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Passenger assistance
  • Disabled passenger assistance
  • Computer Proficiency
  • Patient and Empathetic
  • Issue and Complaint Resolution
  • Excel and teams skills
  • POS system proficiency
  • Team player/ Can work as individual if needed
  • Children entertainer
  • Activity host/ support

Languages

English
Bilingual or Proficient (C2)
Romanian
Elementary (A2)

Timeline

Sports/ Kids Animator

Iberotel Redsina Resort
04.2025 - Current

Sales Assistant

THE WAREHOUSE
02.2021 - 06.2021

Customer Service Agent

Planebiz 2015 Ltd
12.2018 - 01.2025

Wakatipu High School

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Destiny Mikaere