Mohamed Ali
Travel Agent
cairo
Summary
Detail-oriented travel and reservations professional with over 2.5 years of experience across the travel and hospitality industry, including expertise with Global Distribution Systems (GDS), customer service, and technical support. Skilled in managing high-pressure situations, multitasking, and communicating effectively. Highly adaptable and coachable with strong proficiency in Microsoft Office Suite. Fluent in English and Arabic.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Reservation Agent
Hilton
08.2023 - 11.2024
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Handled billing information over phone.
- Resolved various issues and discrepancies for customers.
- Worked closely with front desk to achieve full occupancy of property.
Travel Agent
Expedia Group
06.2020 - 09.2021
- Proficiently used Global Distribution Systems (GDS) to manage and modify reservations.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
Technician
Vodafone
08.2017 - 09.2018
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Improved problem-solving skills and adaptability in a fast-paced support environment.
Education
Bachelor of Arts - Arabic Arts
Helwan University
Helwan 04.2001 -
Skills
- Technical Skills: Proficient in Global Distribution Systems (GDS), Microsoft Office Suite (Word, Excel, PowerPoint)
- Languages: Fluent in English and Arabic
- Customer Service: Skilled in handling inquiries and resolving issues with professionalism
- Adaptability: Quickly learns and adjusts to new environments and challenges
- Multi-tasking: Effectively manages multiple tasks and priorities in high-stress situations
- Coachability: Open to feedback and committed to continuous improvement
Timeline
Reservation Agent
Hilton
08.2023 - 11.2024
Travel Agent
Expedia Group
06.2020 - 09.2021
Technician
Vodafone
08.2017 - 09.2018
Bachelor of Arts - Arabic Arts
Helwan University
04.2001 -
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