Problem Solving
Dhani Halim 林丰
Country Operation Director
Vancouver
Summary
- Over the past 5-6 years, I have taken on the responsibility of establishing operations in new countries from scratch such as Vietnam (RGM), indonesia (Country Training Manager) , Middle East Egypt (Country Ops Director), showcasing my expertise and adaptability to closely work with varieties of local cultures. My approach to every role is straightforward yet effective, focusing on seizing opportunities, optimizing time, and delivering value, pushing the budget as low as possible to reach the highest efficiency as maximum as possible.
- Few Cores of my main Job duties as country director operation are:
1. Setting strategic direction, Developing and implementing long-term plans for the company's growth and success.
2. Financial management, Overseeing budgeting, financial reporting, and cost control efforts related to efficiency of each staff
3. Operational Network, Monitoring and improving shipping operations to ensure efficiency and quality.
4. Regulatory compliance, Ensuring adherence to shipping regulations and industry standards.
5. Leadership and team management, Guiding and supervising staff, fostering a positive work environment, and promoting teamwork.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Dynamic Logistics Officer with 12 of years managing logistics operations, and tactical levels to estimate resources required for efficient projects. Proven track record of securing impactful resource allocation. Diligent and dedicated to handling numerous duties in ever-changing environments.
Overview
10
10
years of professional experience
3
3
Certifications
8
8
Languages
Work History
Country Operation Director 总部营运总监
J&T Express 极兔速递
Cairo 开罗
01.2017 - Current
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Established departmental performance goals and provided feedback for underperforming areas.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented, and revised operational policies and guidelines.
- Mentored and coached team members to foster productive and engaging work environment.
- Reduced operational risks while organizing data to forecast performance trends.
- Fleet management (1265 Vehicles), make and deploy fleet regulations included (vehicle, drivers, cost efficiency, GPS monitoring, Traffic Violation)
Regional General Manager 区域总经理
J&T Express 极兔速递
My Tho
12.2017 - 01.2022
- Established the local company base on the local regulation, closely work with the province local government
- Build the operation routing for 7 province, and make sure the each routes are efficient to reach the customer need for the timing.
- Build the finance team to handle COD (cash on delivery) shipments, how to prevent the high risk happen.
- Build the HR team try to find more people in the right time, and right area +the strategy for incentive more than 2000 (courier, Supervisor, PIC Area and Area manager),
- Analyze the efficiency each staff need to reach, and make sure the efficiency can reach the standard of the expense the company pays. KPI and OKR.
- sales, make the strategy plan for customers (VIP and regular customers) to provide the best price plan for both side company and customers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Manage 7 Departments, more than 2000 staffs, more than 50 trucks, 127 Droppoints, and make sure 40.000 daily shipments with the average achievement sign rate 85%, minimize the risk COD stolen, operation timing, deploy and design KPI and OKR for each department manager
Country Training Manager 总部培训经理
J&T Express (ID) Global Jet Express 极兔速递
Jakarta 雅加达
04.2015 - 12.2017
- Designed SOP's for each position for operation team and supply chain process from shipper to receiver such as (Pickup process from the customers to signed from the receiver)
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Developed departmental systems and procedures to better align workflow processes.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Managed all exempt employee coaching, training, and performance improvement actions.
- SOP's Designed included (Pick-up, Drop-point, Drop Center, HUB, Airports air freight, Flight Schedule to meet customers need)
- Designed each position main job duties to make sure operation team can work smoothly
Marketing Promotion Assistant 总部市场推广
SF. Express Ltd 顺丰速运
Beijing and Shen Zhen 北京和深圳
11.2013 - 01.2015
- Managed day-to-day functions of promotion and marketing departments.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Created customized marketing materials to increase product awareness.
- Identified appropriate marketing channels and target customers for campaigns.
- Increased revenue 93% through effective marketing.（School, Wholesale Market）
- Developed advertising tactics and implemented new solutions for increased brand awareness.
Education
Diploma - Chinese Studies
Beijing Language And Culture University
Beijing 北京 1 2010 - 1 2013
BBA - Communication And Media Studies
London School Of Public Relations
Jakarta 1 2006 - 1 2010
Associate's Degree - English Language and Literature/Letters
Holmes Community College
Australia 04.2004 - 07.2004
Skills
Digital MarketingTraining & DevelopmentPublic Speaking
Operation
Finance
Network
Customers oriented Management based
HR
Training
Communicative and interpersonal skills to interact with diverseSupply chain distribution
Problem-Solving
Certification
Head Creative Design
Accomplishments
- Successfully restructured and implemented in-house and external signature training series.
- Trained over 200 hiring managers on behavioral interviewing techniques, hiring processes and onboarding.
- Trained more than 10.000 full time associates and 200 flex-time associates.
- Resolved product issue through consumer testing.
- Drove record-high sales that elevated the store's ranking in the company from #13 to #4.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Marketing - Implemented marketing strategies which resulted in 23% growth of customer base.
- Achieved 127 DP's through effectively helping with operations in 3 months
- Supervised team more than 2000 staff members.
- Achieved reduced 80% expense by completing driver regulations with accuracy and efficiency.
Interests
Self-Motivated
Public Speaking
Timeline
Regional General Manager 区域总经理
J&T Express 极兔速递
12.2017 - 01.2022
Country Operation Director 总部营运总监
J&T Express 极兔速递
01.2017 - Current
Country Training Manager 总部培训经理
J&T Express (ID) Global Jet Express 极兔速递
04.2015 - 12.2017
Marketing Promotion Assistant 总部市场推广
SF. Express Ltd 顺丰速运
11.2013 - 01.2015
Associate's Degree - English Language and Literature/Letters
Holmes Community College
04.2004 - 07.2004
Diploma - Chinese Studies
Beijing Language And Culture University
1 2010 - 1 2013
BBA - Communication And Media Studies
London School Of Public Relations
1 2006 - 1 2010