Diaa El-Homsani
Senior Commercial Motor Insurance Underwriter
Cairo
Summary
Analytical Senior Commercial Motor Underwriter with expertise in insurance Underwriting.
Gifted in evaluating risk and loss potential and developing information for new and renewal policies. Team-oriented with success in building relationships with brokers and sales agents to achieve business goals.
Self-motivated with good understanding of evaluating credit history, financial stability and risks. Diligent individual with strong work ethic.
Overview
11
11
years of professional experience
Work History
Commercial Motor Business Line Owner
AXA insurance
Cairo, C
9 2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals where increased existing portfolio by 30% in 2023
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for business.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Evaluated industry competition regularly to maintain competitive advantage in marketplace.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Senior Commercial Motor Underwriter
AXA insurance
Cairo
01.2022 - 08.2023
- Developed strong relationships with brokers, leading to higher volume of quality submissions and successful underwriting.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures enhanced bottom line by 4%.
- Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
- Spearheaded initiatives aimed at streamlining workflows between departments, leading to increased collaboration and efficiency across organization.
Commercial Motor Underwriter
AXA insurance
Cairo
06.2021 - 12.2021
- Made approval and denial recommendations by determining accurate risk levels.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions increased satisfaction rate by 14%.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Supported review and acceptance or denial of new or renewal business.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process
Motor Underwriter
AXA insurance
Cairo, C
04.2019 - 05.2021
- Made approval and denial recommendations by determining accurate risk levels.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations where accuracy checks reached to be up to 98%.
- Supported review and acceptance or denial of new or renewal business.
- Achieved faster turnaround times in application processing by optimizing workflows within underwriting department.
Production Officer - Motor Insurance Department
AXA insurance
Cairo, C
04.2018 - 03.2019
- Developed standard operating procedures for all production processes, ensuring consistent output quality across different shifts.
- Facilitated communication between departments, ensuring smooth operations throughout entire production cycle.
- Improved product quality by closely monitoring production processes and addressing any deviations promptly.
- Achieved consistency in product specifications by enforcing strict adherence to standardized guidelines during manufacturing processes.
- Conducted root cause analysis on production issues, implementing corrective actions to prevent recurrence.
- Initiated Going paperless project across company where managed to save 12% of paper consumption.
Customer Service Representative
Tele-Performance, Expedia.CA (Canadian Account)
02.2017 - 11.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Tele-Marketing Representative
Centro Global Solutions (American account)
11.2015 - 06.2016
- Completed daily cold calling and outreach to build sales pipeline, overachieved daily target by 8%.
- Improved team morale by creating positive work environment through open communication channels and constructive feedback exchange amongst coworkers.
- Achieved high customer retention rates through diligent follow-up procedures, ensuring continued patronage from satisfied clientele.
- Built rapport with customers quickly, establishing trust and fostering long-term relationships for repeat business.
Customer Service Representative
Vodafone Egypt
05.2013 - 10.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Doctorate Business Administration - Business Information System
Helwan University
Cairo, Egypt 01.2020 - 2024.04
Master's Business Administration - Management
Helwan University
Cairo, Egypt 01.2018 - 2020.04
Bachelor of Business Information System - Business Information System
Helwan University
Cairo, Egypt 01.2012 - 2016.04
Skills
Data Interpretation
Loss Protection
Risk Assessment
Risk Management
Portfolio Management
Revenue Generation
Problem Resolution
Project management abilities
Underwriting guidelines
Risk Mitigation
Roles And Responsibilities
- Responsible of commercial motor line of business.
- Monthly presenting to the board of directors the Commercial motor line of business' performance.
- Member of the local technical committee in AXA Egypt for all the Motor related topics.
- Working closely with the production team and the claims team, where we are all working together towards achieving a growing profitable line of business.
- Responsible of Setting local guidelines where both production and claims teams are working with.
- Underwriting insurance proposals for the personal accident line of business.
- Developed and enhanced the underwriting process for motor LOB in the past five years.
Timeline
Senior Commercial Motor Underwriter
AXA insurance
01.2022 - 08.2023
Commercial Motor Underwriter
AXA insurance
06.2021 - 12.2021
Doctorate Business Administration - Business Information System
Helwan University
01.2020 - 2024.04
Motor Underwriter
AXA insurance
04.2019 - 05.2021
Production Officer - Motor Insurance Department
AXA insurance
04.2018 - 03.2019
Master's Business Administration - Management
Helwan University
01.2018 - 2020.04
Customer Service Representative
Tele-Performance, Expedia.CA (Canadian Account)
02.2017 - 11.2017
Tele-Marketing Representative
Centro Global Solutions (American account)
11.2015 - 06.2016
Customer Service Representative
Vodafone Egypt
05.2013 - 10.2013
Bachelor of Business Information System - Business Information System
Helwan University
01.2012 - 2016.04
Commercial Motor Business Line Owner
AXA insurance
9 2023 - Current
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