Diana Reda
Customer Service Representative
Alexandria
Summary
Offering excellent communication skills and proactive attitude towards problem-solving and customer service. Brings understanding of billing systems and ability to quickly learn new software and processes. Ready to use and develop communication and problem-solving skills.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
4
4
years of post-secondary education
Work History
Billing Customer Service Representative
INTELCIA
- Developed personalized payment plans for customers experiencing financial difficulties, resulting in increased customer retention.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
- Trained new hires on company policies, product offerings, and best practices for handling difficult customer situations.
- Actively participated in ongoing professional development opportunities, staying current with industry trends and emerging technologies related to billing systems.
Customer Service Sales Representative
Sutherland Global Service
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Customer Service Representative
Majorel
- Met with industry connections to discuss opportunities and advocated for clients well-suited for specific work.
- Maintained accurate records of all bookings, enabling easy access to information and effective communication among team members.
- Expanded the agency''s roster by consistently scouting new talent and identifying potential partnership opportunities.
Customer Service Representative
Concentrix
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Education
Bachelor of Arts - Oriental Languages
Faculty of Arts Alexandria University
Alexandria, Egypt 02.2020 - 09.2023
Skills
Sales support
Payment processing
Call center experience
Teamwork and collaboration
Problem-solving skills
Computer skills
Time management
Excellent communication
Self motivation
Customer retention
Sales expertise
Timeline
Bachelor of Arts - Oriental Languages
Faculty of Arts Alexandria University
02.2020 - 09.2023
Billing Customer Service Representative
INTELCIA
Customer Service Sales Representative
Sutherland Global Service
Customer Service Representative
Majorel
Customer Service Representative
Concentrix
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