Accomplished Senior Travel Specialist with more than ten years
experience, adept in enhancing customer satisfaction through expert
itinerary planning and exceptional customer service. Leveraged
strong communication and problem-solving skills to tailor travel
experiences, achieving increased loyalty and repeat business.
Proficient in reservation software and known for meticulous attention
to detail.
Bachelor of Arts
Cairo University
English Translation
Overview
11
11
years of professional experience
1
1
Certification
Work History
Corporate Senior Travel Specialist (Acting as Team Leader)
Travista Eltaneem for Tourism
08.2022 - Current
Evaluated performance metrics regularly, implementing changes as necessary to improve results over time
Mentored junior consultants, offering guidance on best practices and effective techniques for managing client relationships
Managed complex international travel arrangements, ensuring seamless experiences for high-level executives
Implemented targeted marketing campaigns to further grow client base, resulting in 50 percent increase.
Developed strong relationships with clients, leading to repeat business and referrals
Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries
Reduced company expenses with strategic negotiation of corporate travel rates with airlines, hotels, and transportation providers.
Managed high-volume bookings while maintaining a keen attention to detail and accuracy.
Assisted clients with last-minute changes or emergencies, providing prompt solutions under pressure.
Created detailed timelines and budgets for events to meet all deadlines.
Corporate Travel Specialist
Blue Sky Travel, German Arab Chamber
11.2017 - 08.2022
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Developed strong relationships with clients, leading to repeat business and positive referrals.
Managed complex multi-city itineraries with precision, ensuring smooth transitions between destinations for travelers.
Established partnerships with key suppliers to offer exclusive amenities and services for clients.
Implemented innovative marketing strategies that attracted new clientele and increased overall business revenue by 70 percent.
Attended industry events and conferences for professional development and networking opportunities.
Leisure Travel Specialist
Blue Sky Travel
07.2016 - 11.2017
Enhanced client satisfaction by providing personalized travel recommendations and tailored itineraries
Increased repeat clientele through exceptional customer service and attention to details by 70 percent.
Organized group trips effectively by coordinating all logistics and managing special requests from participants
Kept up-to-date with industry trends and destination information, enabling informed advice for client travel planning.
Arranged travel accommodations for groups, couples, executives, and special needs clients.
Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Maximized sales opportunities by cross-selling additional products such as insurance or tour packages when appropriate.
Second Line Online Travel Consultant
Expedia Group
01.2015 - 01.2016
Provided customers with best deals and well-researched travel options
Administered customer surveys to measure satisfaction with services and better understand desires and expectations
Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner
Improved customer satisfaction ratings by providing prompt, empathetic support to clients facing issues
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
First Line Online Travel Consultant
Expedia
09.2013 - 02.2015
Provided customers with best deals and well-researched travel options successfully negotiating rates while improving customer satisfaction ratings
Arranged travel accommodations for groups, couples, executives customers
Provided exemplary customer service to clients
Maintained up-to-date knowledge of travel industry regulations to serve customers.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
Bachelor of Arts -
Cairo University, Giza
07.2019
Skills
Travel research
Ground Transportation
Negotiation
Critical Thinking
Microsoft Office
Budget Handling
Multitasking
Problem-Solving
Cancellation Policies
Geography Knowledge
Travel insurance
Itinerary Planning
Client Relations
Global destinations
Hotel Accommodations
In-depth destination knowledge
Sales and marketing proficiency
Relationship Building Abilities
Itinerary planning
Budget Management
Knowledge of travel regulations
Exceptional customer service
Excellent Communication
Fares
IATA Rules
Cruises
Meet Deadlines
Strong Organizational Skills
Travel Arrangements
Bookings
Certification
Amadeus (Advanced)
Amadeus (Basic)
Photoshop
Tico
Languages
Arabic
Native language
English
Proficient
C2
Spanish
Beginner
A1
Timeline
Corporate Senior Travel Specialist (Acting as Team Leader) - Travista Eltaneem for Tourism
08.2022 - Current
Corporate Travel Specialist - Blue Sky Travel, German Arab Chamber
11.2017 - 08.2022
Leisure Travel Specialist - Blue Sky Travel
07.2016 - 11.2017
Second Line Online Travel Consultant - Expedia Group
Intern Assistant to the Commissioner at Commissioner of tourism development at the ministry of tourismIntern Assistant to the Commissioner at Commissioner of tourism development at the ministry of tourism
Assistant Professor at School of Hotel and Tourism Management, The Hong Kong Polytechnic University (Ranked no. 1 in Hospitality and Tourism)Assistant Professor at School of Hotel and Tourism Management, The Hong Kong Polytechnic University (Ranked no. 1 in Hospitality and Tourism)
Specialist at AZERBAIJAN TOURISM BOARD, DESTINATION DEVELOPMENT AND TOURISM PRODUCT DEPARMENTSpecialist at AZERBAIJAN TOURISM BOARD, DESTINATION DEVELOPMENT AND TOURISM PRODUCT DEPARMENT