Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
DINA ABDELKADER

DINA ABDELKADER

New Nozha

Summary

Accomplished Senior Travel Specialist with more than ten years experience, adept in enhancing customer satisfaction through expert itinerary planning and exceptional customer service. Leveraged strong communication and problem-solving skills to tailor travel experiences, achieving increased loyalty and repeat business. Proficient in reservation software and known for meticulous attention to detail. Bachelor of Arts Cairo University English Translation

Overview

11
11
years of professional experience
1
1
Certification

Work History

Corporate Senior Travel Specialist (Acting as Team Leader)

Travista Eltaneem for Tourism
08.2022 - Current
  • Evaluated performance metrics regularly, implementing changes as necessary to improve results over time
  • Mentored junior consultants, offering guidance on best practices and effective techniques for managing client relationships
  • Managed complex international travel arrangements, ensuring seamless experiences for high-level executives
  • Implemented targeted marketing campaigns to further grow client base, resulting in 50 percent increase.
  • Developed strong relationships with clients, leading to repeat business and referrals
  • Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries
  • Reduced company expenses with strategic negotiation of corporate travel rates with airlines, hotels, and transportation providers.
  • Managed high-volume bookings while maintaining a keen attention to detail and accuracy.
  • Assisted clients with last-minute changes or emergencies, providing prompt solutions under pressure.
  • Created detailed timelines and budgets for events to meet all deadlines.

Corporate Travel Specialist

Blue Sky Travel, German Arab Chamber
11.2017 - 08.2022
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Developed strong relationships with clients, leading to repeat business and positive referrals.
  • Managed complex multi-city itineraries with precision, ensuring smooth transitions between destinations for travelers.
  • Established partnerships with key suppliers to offer exclusive amenities and services for clients.
  • Implemented innovative marketing strategies that attracted new clientele and increased overall business revenue by 70 percent.
  • Attended industry events and conferences for professional development and networking opportunities.

Leisure Travel Specialist

Blue Sky Travel
07.2016 - 11.2017
  • Enhanced client satisfaction by providing personalized travel recommendations and tailored itineraries
  • Increased repeat clientele through exceptional customer service and attention to details by 70 percent.
  • Organized group trips effectively by coordinating all logistics and managing special requests from participants
  • Kept up-to-date with industry trends and destination information, enabling informed advice for client travel planning.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Maximized sales opportunities by cross-selling additional products such as insurance or tour packages when appropriate.

Second Line Online Travel Consultant

Expedia Group
01.2015 - 01.2016
  • Provided customers with best deals and well-researched travel options
  • Administered customer surveys to measure satisfaction with services and better understand desires and expectations
  • Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner
  • Improved customer satisfaction ratings by providing prompt, empathetic support to clients facing issues
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

First Line Online Travel Consultant

Expedia
09.2013 - 02.2015
  • Provided customers with best deals and well-researched travel options successfully negotiating rates while improving customer satisfaction ratings
  • Arranged travel accommodations for groups, couples, executives customers
  • Provided exemplary customer service to clients
  • Maintained up-to-date knowledge of travel industry regulations to serve customers.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Education

Bachelor of Arts -

Cairo University, Giza
07.2019

Skills

  • Travel research
  • Ground Transportation
  • Negotiation
  • Critical Thinking
  • Microsoft Office
  • Budget Handling
  • Multitasking
  • Problem-Solving
  • Cancellation Policies
  • Geography Knowledge
  • Travel insurance
  • Itinerary Planning
  • Client Relations
  • Global destinations
  • Hotel Accommodations
  • In-depth destination knowledge
  • Sales and marketing proficiency
  • Relationship Building Abilities
  • Itinerary planning
  • Budget Management
  • Knowledge of travel regulations
  • Exceptional customer service
  • Excellent Communication
  • Fares
  • IATA Rules
  • Cruises
  • Meet Deadlines
  • Strong Organizational Skills
  • Travel Arrangements
  • Bookings

Certification

  • Amadeus (Advanced)
  • Amadeus (Basic)
  • Photoshop
  • Tico


Languages

Arabic
Native language
English
Proficient
C2
Spanish
Beginner
A1

Timeline

Corporate Senior Travel Specialist (Acting as Team Leader) - Travista Eltaneem for Tourism
08.2022 - Current
Corporate Travel Specialist - Blue Sky Travel, German Arab Chamber
11.2017 - 08.2022
Leisure Travel Specialist - Blue Sky Travel
07.2016 - 11.2017
Second Line Online Travel Consultant - Expedia Group
01.2015 - 01.2016
First Line Online Travel Consultant - Expedia
09.2013 - 02.2015
Cairo University - Bachelor of Arts,
DINA ABDELKADER