DINA ABDELKADER

Work History

Travista Eltaneem for Tourism

Cairo

08.2022 - Current

Evaluated performance metrics regularly, implementing changes as necessary to improve results over time
Mentored junior consultants, offering guidance on best practices and effective techniques for managing client relationships
Managed complex international travel arrangements, ensuring seamless experiences for high-level executives
Implemented targeted marketing campaigns to further grow client base, resulting in 50 percent increase.
Developed strong relationships with clients, leading to repeat business and referrals
Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries
Reduced company expenses with strategic negotiation of corporate travel rates with airlines, hotels, and transportation providers.
Managed high-volume bookings while maintaining a keen attention to detail and accuracy.
Assisted clients with last-minute changes or emergencies, providing prompt solutions under pressure.
Created detailed timelines and budgets for events to meet all deadlines.

Blue Sky Travel, German Arab Chamber

Giza

11.2017 - 08.2022

Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Developed strong relationships with clients, leading to repeat business and positive referrals.
Managed complex multi-city itineraries with precision, ensuring smooth transitions between destinations for travelers.
Established partnerships with key suppliers to offer exclusive amenities and services for clients.
Implemented innovative marketing strategies that attracted new clientele and increased overall business revenue by 70 percent.
Attended industry events and conferences for professional development and networking opportunities.

Blue Sky Travel

Cairo

07.2016 - 11.2017

Enhanced client satisfaction by providing personalized travel recommendations and tailored itineraries
Increased repeat clientele through exceptional customer service and attention to details by 70 percent.
Organized group trips effectively by coordinating all logistics and managing special requests from participants
Kept up-to-date with industry trends and destination information, enabling informed advice for client travel planning.
Arranged travel accommodations for groups, couples, executives, and special needs clients.
Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Maximized sales opportunities by cross-selling additional products such as insurance or tour packages when appropriate.

Expedia Group

Cairo

01.2015 - 01.2016

Provided customers with best deals and well-researched travel options
Administered customer surveys to measure satisfaction with services and better understand desires and expectations
Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner
Improved customer satisfaction ratings by providing prompt, empathetic support to clients facing issues
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Expedia

Cairo

09.2013 - 02.2015

Provided customers with best deals and well-researched travel options successfully negotiating rates while improving customer satisfaction ratings
Arranged travel accommodations for groups, couples, executives customers
Provided exemplary customer service to clients
Maintained up-to-date knowledge of travel industry regulations to serve customers.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.