Dina Essam
Program Management Office Manager
Cairo
Summary
Accomplished Program Management Office Manager with a proven track record in leading transformational programs and initiatives, enhancing customer satisfaction, and driving strategic planning. Expert in program leadership and process change management, successfully delivered projects valued at over 20 million Euros, demonstrating exceptional team leadership and project management skills.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
Work History
Program Management Office Manager
PepsiCo for Food and Beverage
Cairo , Cairo Governorate
2023.08 - Current
- Established governance framework, policies, and procedures for Program and Transformation Management Office that align with organization's strategic direction and transformational objectives.
- Developed change management methodologies to drive adoption and acceptance of new processes, systems, and ways of working across organization.
- Lead planning, execution, and monitoring of transformational programs and initiatives. Develop detailed project plans, allocate resources, and manage timelines and budgets to ensure successful delivery of outcomes.
- Identify potential risks and challenges associated with programs and develop mitigation strategies to address them proactively.
- Establish mechanisms to track progress, measure performance, and report on impact of transformational efforts. Analyze data and provide insights to senior management to inform decision-making and course corrections as needed.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Lead cross-functional teams to facilitate collaborative efforts, resulting in successful launch of key initiatives.
- Collaborate with business leadership to set priorities based on business needs, resource capacity and risk exposure.
Customer Delivery Program Manager
Vodafone Intelligent Solution
Cairo , Cairo Governorate
2021.11 - 2023.08
- Led complex customer facing Projects/programs across multiple domains on behalf of Vodafone enterprise Customers, leading complex multi-party teams
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Successfully managed multiple programs simultaneously while maintaining focus on individual goals and priorities.
- Achieved timely delivery of project milestones through diligent planning, tracking, and coordination among team members.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Implemented risk management strategies that effectively mitigated potential issues before they impacted project timeline or budget.
- Developed comprehensive project plans for successful program execution, meeting all deadlines and budget requirements.
- Supported senior leadership decision-making by providing accurate reports detailing program status updates and key metrics.
- Coached team members on productivity strategies to accomplish challenging goals.
Regional Program Manager
Amazon
2021.04 - 2021.11
- Developed Change management process, methodology and templates
- Structured project management and projects intake process
- Led facility management , RME and operation teams in delivery of projects
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Delivered training for staff development, change management and project management
- Attained improvement in project delivery processes by leading global infrastructure engineering project management process improvement.
- Provided management oversight and operational control of assigned programs valued at $[17M].
- Tracked and reported programs results to customers and stakeholders to facilitate change management activities.
- Improved success of program by making proactive adjustments to operations.
- Coached team members on programs strategies and performance improvement plans to accomplish challenging goals.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Assessed performance and scheduled cost control while maintaining contractual and internal performance requirements.
- Developed and administered project budgets.
Senior Global Project Manager
Vodafone Business Technology Solutions
Cairo , Cairo Governorate
2019.12 - 2021.04
- Delivered different programs/ projects for A-class customers as Google, Amazon, Premier foods with total TCV of 20+ million Euro
- Acted as subject matter expert for Change management process. Provided training for 66 team member.
- Developed and initiated projects, including managing costs, schedule and performance.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.
- Supported and executed simultaneous delivery of various e-commerce and mobile projects.
- Maintained schedules to meet key milestones at every project phase.
- Streamlined global project management processes by implementing standardized tools and methodologies.
Project Manager
LEONI Wiring Systems EGYPT
Cairo , Cairo Governorate
2015.08 - 2019.12
- Effectively supervised staff of 13 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Drove team success through shared vision and recognition of quality performance.
- Implemented cross-training to improve depth of skill sets within team.
- Identified plans and resources required to meet project goals and objectives by setting realistic timeline and checkpoints.
- Delivered projects to pre-determined budget, maintaining time parameters and quality standards.
- Maintained schedules to ensure that key milestones were being met at every phase.
- Made appropriate changes and modifications to project plans to meet organizational needs.
- Increased customer satisfaction through adherence to all quality standards and customer requirements.
- Implemented set of comprehensive tracking processes to monitor project performance.
- Performed detailed assessments of risks to determine constraints and develop mitigation strategies.
- Analyzed product and process and provided actionable solutions including changes to processes, products or quality standards where warranted.
- Determined root cause of problems and issues to implement courses of action required to implement solutions.
- Created online training program for Project Management to be used during video training conferences for new comers.
Project Management Key Trainer , Egypt
LEONI Wiring Systems EGYPT
2019.02 - 2019.12
- Delivered training for Project Management Process
- Evaluated effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement
- Developed customized training materials for various industries, ensuring relevance to target audience
- Analyzed and evaluated training effectiveness and program outcomes
- Designed and delivered web-based, self-directed learning materials
Change Management Manager
LEONI Wiring Systems EGYPT
Cairo , Cairo Governorate
2016.10 - 2019.12
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Restructured procedures by coordinating with D&D Director to create and execute projects.
- Worked with Production directors to resolve Change Implementation problems, improve operations and provide exceptional customer service.
- Delivered 7 trainings for change management new processes
Pre-Sales Engineer
LEONI Wiring System EGYPT
2010.08 - 2015.08
- Streamlined the pre-sales process for increased efficiency and accelerated deal closure rates.
- Managed the RFP/RFI response process, ensuring timely delivery of accurate and comprehensive proposals to prospective clients.
- Worked closely with post-sales teams to ensure smooth project handoffs, minimizing any disruptions in service delivery.
- Collaborated with sales teams to strategize on ways to optimize product offerings and meet client needs.
- Provided technical expertise and support during the sales process, increasing customer confidence in product capabilities.
- Facilitated training sessions for internal team members on product updates or new releases, enhancing overall knowledge within the organization.
Procurement Engineer
Drake And Scull International EGYPT
2009.09 - 2010.08
- Participates in the selection of suppliers based on a criteria
- Negotiate with suppliers on lead time, cost and quality to obtain maximum benefit for the company
- Evaluation of quotations and conducts a comparative analysis on supplier prices• Reviews and evaluates the performance of the suppliers
- Verifies that the required order is within the agreed budget
- Preparing Purchasing orders • Reviewing project requirements and technical data
Education
Bachelor of Engineering - Mechanical Engineering
Ain Shams University
Cairo 2004.09 - 2009.06
Skills
- Program leadership
Team Leadership
Project Management
Process and organizational Change Management
Strategic Planning
Customer Experience and satisfaction
Value Proposition Development
Certification
PROSCI- Certified Change practitioner
Languages
Arabic
Proficient
C2
English
Proficient
C2
Timeline
PROSCI- Certified Change practitioner
2023-12
Program Management Office Manager
PepsiCo for Food and Beverage
2023.08 - Current
ICAgile Certified Professional A
2022-12
Customer Delivery Program Manager
Vodafone Intelligent Solution
2021.11 - 2023.08
PMI Agile Certified Practitioner
2021-10
Scrum master foundation
2021-09
Regional Program Manager
Amazon
2021.04 - 2021.11
Project Management Professional (PMP)
2020-11
PRince2 Foundation
2020-02
Senior Global Project Manager
Vodafone Business Technology Solutions
2019.12 - 2021.04
Project Management Key Trainer , Egypt
LEONI Wiring Systems EGYPT
2019.02 - 2019.12
Change Management Manager
LEONI Wiring Systems EGYPT
2016.10 - 2019.12
Project Manager
LEONI Wiring Systems EGYPT
2015.08 - 2019.12
Pre-Sales Engineer
LEONI Wiring System EGYPT
2010.08 - 2015.08
Procurement Engineer
Drake And Scull International EGYPT
2009.09 - 2010.08
Bachelor of Engineering - Mechanical Engineering
Ain Shams University
2004.09 - 2009.06
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