Dina Hassan Mohsen
Cairo
Summary
Experienced leader with a strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Successfully improved, simplified, and automated key interlock processes, resulting in significant cost savings. Excels in guiding teams and managing complex projects by developing efficient processes, maintaining high standards, and aligning efforts with organizational goals. Also responsible for training, mentoring, and monitoring new delivery teams across global locations including Malaysia, Brazil, Lebanon, South Africa, and Egypt. Possesses diverse experience to enhance and simplify processes while aligning technical solutions with business objectives. Proven success in leading projects from start to finish contributing to organizational growth and overall success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Head of Egypt Service Implementation Global Process Owners team-UCE-GDO
Orange Business
09.2019 - Current
- Manage and motivate employees to be productive and engaged in work.
- Drive the organization transformation and implement the strategy across delivery domain
- Manage and motivate employees to be productive and engaged in work.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Build high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Define the team upskilling and reskilling plan based on the market needs and the organization strategy to maximize team agility and performance
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Develop a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Define clear targets and objectives and communicated to other team members.
- Adapt to all circumstances and the rapidly changing environment
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Manage and motivate employees to be productive and engaged in work.
- Accomplish multiple tasks within established timeframes.
Application Product Owner and Epic owner
Orange Business
06.2016 - 08.2019
- Delivered product enhancements by collaborating with cross-functional teams and gathering customer feedback.
- Prioritized backlog items to align product development with business goals.
- Improved user experience with continuous refinement of product features.
- Collaborated with developers and designers to create compelling user interfaces.
- Increased product adoption by developing comprehensive training materials for users.
- Translated customer requirements into actionable user stories for development teams.
- Enhanced product quality by conducting thorough testing and validation processes.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
Global Process Owner
Orange Business Services
08.2008 - 05.2016
- Developed standardized procedures for enhanced consistency and minimized errors.
- Improved operational efficiency by leading cross-functional teams to streamline workflows.
- Increased team productivity by implementing process improvements and optimizing resource allocation.
- Strengthened collaboration between departments by coordinating efforts and addressing bottlenecks.
- Enhanced process documentation to ensure compliance with organizational policies.
- Facilitated training sessions for employees to ensure understanding of updated workflows and best practices.
- Led process redesign initiatives to optimize efficiency and meet evolving business needs.
- Supported continuous improvement initiatives by gathering feedback and driving actionable changes.
Customer Success and Service Delivery Manager
Orange Business Services
09.2006 - 08.2008
- Managed high-priority accounts, ensuring smooth service delivery and maintaining strong client relationships.
- Oversaw the successful execution of multiple large-scale projects simultaneously, meeting all deadlines and exceeding client expectations.
- Enhanced customer satisfaction by developing and implementing effective service delivery strategies.
Network Engineer
Egyptian Ministry of Tourism & Cairo International Conference Centre (CICC)
08.2000 - 05.2005
- Started as a Network Engineer, Senior Network Engineer, Team leader and finally Network Designer
Education
Bsc. - Computer and Network Engineering
Ain Shams University
Cairo, Egypt01.2000
Skills
- Agile Methodology Implementation
- Six Sigma Methodology
- ITIL v4
- Project Management Best Practices
- Effective Leadership
- Management20
- Time Management
- Effective Communication
- Decision Making
- Advanced presentation skills
- Effective Stress Management
- Conflict Management
- Collaborative Teamwork
- Effective Solutions Development
- Organizational skills
- Team leadership
Languages
Arabic
Native or Bilingual
English
Full Professional
French
Limited Working
Personal Information
- Citizenship: Egyptian
- Date of Birth: 02/09/78
Certification
- Six Sigma Certification
- Agile Transformation
- Authentic leadership
- ITILv4 foundation
Timeline
Head of Egypt Service Implementation Global Process Owners team-UCE-GDO
Orange Business
09.2019 - Current
Application Product Owner and Epic owner
Orange Business
06.2016 - 08.2019
Global Process Owner
Orange Business Services
08.2008 - 05.2016
Customer Success and Service Delivery Manager
Orange Business Services
09.2006 - 08.2008
Network Engineer
Egyptian Ministry of Tourism & Cairo International Conference Centre (CICC)
08.2000 - 05.2005
Bsc. - Computer and Network Engineering
Ain Shams University
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