Dina Hossam El-Din Ali Mahmoud
El-Mohandseen,Egypt
Summary
Offering strong leadership and interpersonal skills, combined with strategic mindset. Knowledgeable about team management, problem-solving, and driving operational efficiency. Ready to use and develop communication, organizational, and decision-making skills in consumer marketing supervisor role.
Overview
10
10
years of professional experience
2015
2015
years of post-secondary education
Work history
Enterprise Senior Executive (Sales Operation)
WEData Company
10.2018 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitoring and taking decision actions in certain roles.
- Follow up various techniques to maintain corporate business continuity with accuracy and high level of quality.
- Gather data and tracking methods for documentation.
- planning and implementing many strategies to meet corporate service level (Banking & Gov Sectors).
Complaint customer care services specialist
WEData Company
05.2016 - 10.2018
- To be an effective communicator and ensure all complaints are acknowledged in a timely manner and managing the resolution of customer complaints, within given timescales.
- Maximizing customer Satisfaction and ensuring full communication at all times by providing various solvents to improve service level.
- Reporting and submitting the core repetitive complaints through a fully analysis approach done on the daily basis.
- Monitoring the progress of complaints and Providing an alternatives to enhance the quality for the service provided.
- Being responsible for investigation and reporting of all customer related complaints to the management.
Retail & Home Visits Customer Service Supports specialist
TEData Company
01.2016 - 05.2016
- Welcoming up the new customers by giving welcome calls to ensure the high quality and enhance customer satisfaction.
Home Sales call center specialist
TEData Company
06.2015 - 01.2016
- Handling various customer inquiries regarding various sales issues.
- Promoting the VIP customers and handling the Bonus requests.
- Offering certain offers to recommended customers to ensure the loyalty system.
Education
Faculty of Fine Arts - Graphic
Helwan University
El- Manar Islamic Language School - undefined
Skills
- Communication skills
- Performance measurement tools
- Active listener
- Team player
- Problem solving skills
Languages
English
Upper intermediate
French
Beginner
Personal Information
- Place of birth: Egypt
- Date of birth: 06/27/92
- Gender: Female
- Nationality: Egyptian
- Marital status: Married
Custom
- Drawing and sketching
- Good in Sports
- Reading books
- Listening to Music
Timeline
Enterprise Senior Executive (Sales Operation)
WEData Company
10.2018 - Current
Complaint customer care services specialist
WEData Company
05.2016 - 10.2018
Retail & Home Visits Customer Service Supports specialist
TEData Company
01.2016 - 05.2016
Home Sales call center specialist
TEData Company
06.2015 - 01.2016
El- Manar Islamic Language School - undefined
Faculty of Fine Arts - Graphic
Helwan University
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