Dina Ibrahim Sadek Saleh
Customer Service/ Sales Representative
Alexandria
Summary
Efficient and effective admin & sales representative with over 6 years of experience. I'm able to engage with an audience at any time and on every platform. .And Always put the customer 's requirements first ,whilst maximizing profitability and is an expert at advancing sales to next level and meeting the evolving needs of customers. Reliable and upbeat sales successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Admin \ Sales Representative
Knergy
08.2020 - 12.2021
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Admin \ Sales Representative
El Fhayheel School
09.2015 - 06.2020
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
- Wrapped, boxed and weighed bakery department products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Customer Service Officer
DFI-drilling Fluids Innovations Services
01.2011 - 05.2015
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Resolving customer complaints, managing database records .
Flight Attendant
Al Wafeer Air Lines
11.2009 - 05.2011
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Excellent communication skills, both verbal and written.
- Delivered food and beverage service, reading material and other in-flight services.
Education
Bachelor of Arts - Division of Mural Painting
Franciscan
Alexandria, Egypt 05.2001 -
Skills
Retention Strategies
Customer Success Management
Sales strategy development
Territory Management
Ability to build good relationships both internally and externallyA
Ability to work without direct supervision
Managing personal time and effort effectively
Networking abilities
Self Motivation
Excellent Communication
Creative Thinking
Timeline
Admin \ Sales Representative
Knergy
08.2020 - 12.2021
Admin \ Sales Representative
El Fhayheel School
09.2015 - 06.2020
Customer Service Officer
DFI-drilling Fluids Innovations Services
01.2011 - 05.2015
Flight Attendant
Al Wafeer Air Lines
11.2009 - 05.2011
Bachelor of Arts - Division of Mural Painting
Franciscan
05.2001 -
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