Dina Khaled
Giza
Summary
Banking professional with over 10 years of experience in financial services, specializing in communication and project management. Proven ability to enhance organizational value through in-depth knowledge of financial products and procedures. Seeking to leverage expertise in a dynamic environment that fosters growth and skill development.
Overview
2026
2026
years of professional experience
Work History
Business Process Analyst-Head office team
National bank of Egypt
2022 - Current
- Currently working on developing and updating the operational procedures of the bank’s head office, in alignment with internal policies and regulations, as well as the recent changes to the organizational structure of departments, sectors, and groups across the bank.
CASA team procedures
National bank of Egypt
2017 - 2022
- Collaborated with stakeholders to prioritize strategic use cases and develop project roadmaps, ensuring alignment with project charters and portfolio management demands.
- Performing User Acceptance Testing (UAT) and implement changes and projects by coordinating with cross-functional teams & IT teams, enhancing business operations.
- Developing and implementing comprehensive business process regulations aligning with CBE standards for local branches and international branches. (In accordance with the regulations and laws that must be followed by the country’s central bank)
- Implementing updates to banking tariffs / Forms / documents that aligned with latest financial regulations to ensure compliance and functionality.
- One of the team who was responsible for AlAHLYNET web service phase two project & new mobile App & INSTAPAY project either procedures or technically.
- Collaborated with IT and business units to refine test strategies on the OBDX, CRM platform, ensuring alignment with organizational objectives and improving reporting accuracy for more monitoring.
- Conducted comprehensive validation of test cases on ORACLE FLEXCUBE and OBDX to streamline reporting and improve collaboration with development teams.
- Issuing Circular Letters with the new standard operating procedures to all NBE branches and Head office Departments
- Facilitated workshops to gather requirements for process re-engineering initiatives
- Addressing and resolve inquiries from NBE branches to ensure good communication and operational efficiency
Customer advisor –Relationship manager
QNB ALAHLI BANK
2014 - 2017
- Delivered prompt and effective service to over 200 customer activities daily
- Ensuring seamless processing of operational transactions such as internal transfers, checks, and customized requests while maintaining a satisfaction rate above 95%
Education
Marketing
Cairo University, Robinson College of Business – Georgia State University
05-2014
Skills
- Business process management
- Banking operations
- Workflow optimization
- Regulatory compliance
- Problem solving
- Project management
- System testing and implementation
- Stakeholder communication
- Risk management
Extracurricular Activities
Delegate at Model United Nations, MUNIST, Turkey, Istanbul, 2012;
Goal planning and achievement course, leadership diploma, NLP diploma, 2010
community volunteering, National Bank of Egypt
Affiliations
• Arab investment bank, public relations department 2014
• banque misr, Marketing department 2012
• banque misr, Marketing department 2012
Timeline
Business Process Analyst-Head office team
National bank of Egypt
2022 - Current
CASA team procedures
National bank of Egypt
2017 - 2022
Customer advisor –Relationship manager
QNB ALAHLI BANK
2014 - 2017
Marketing
Cairo University, Robinson College of Business – Georgia State University