Dina Yousry Ibrahim

• Own the enterprise operations products backlog, ensuring it accurately reflects the product vision roadmap
• Break down use stories into clear, actionable tasks with acceptance criteria
• Continuously refine the backlog based on user feedback, data analysis and leering from each sprint
• Partner with stakeholders to define a compelling product vision aligned with business goals and user needs
• Craft a clear and concise product roadmap that reflects the vision and translates it into actionable sprints
• Prioritize features and user stories based on Agile principles, maximizing value delivery in each iteration
• Act as the voice of the customer and advocate for their needs within the team
• Collaborate effectively with developers, designers, testers, and other stakeholders
• Communicate the product vision, roadmap, and backlog clearly and concisely to all parties
• Track key performance indicators (KPIs) to measure product success and user engagement
• Analyze data and user feedback to identify areas for improvement and inform future iterations
• Deliver new products and manage in-life products in tall Product Portfolios using the Vodafone Product Operating Model Methodology to optimize product performance, capability, and commercials, initiating resolving actions where necessary
• Capture and translate local customer needs into clear product capabilities and features or to improve performance of existing products
• Inputs into the VBU Product Roadmap, ensuring alignment with other Product Managers
• Drives product success through product differentiation, value-add & execution strategies to underpin their product’s success.

• Demonstrated high level of initiative and creativity while tackling difficult tasks
• Design all products and services process with E2E governance model to enterprise unit focusing on solutions products, supporting company strategy to achieve revenue and enhance customer experience
• Owning Regulatory Governance NTRA SPOC for all Enterprise related tickets
• Work closely with technology DWH to make sure that the company KPIs are accurately reported and new services
• Assessing all new/existing products and promos Vs their KPIs in business case
• Periodic and ad-hoc analysis for the main KPIs.

• Acquiring vendors to fulfill VBU outsourcing staff headcount
• Managing operations by achieving headcount targets and generating segment hiring reports
• Ensure that the benefits for headcount are properly applied by vendors, and that payments and contracts with vendors are completed within (SLA)
• Established and onboarded 7 vendors with an average of 700 HC, more than 100m EGP Annual budget
• Provided professional services and support in a dynamic work environment
• Initiate and facilitate the budgeting process Prepare budget with different business units identifying opportunities and risks and proposed corrective actions
• Transform strategic plan into operational plan
• Introduce a new operational framework for small and medium enterprises to drive cost savings and increase sales targets by optimizing digital channels
• Deliver timely and intelligent analysis and insight, including highlighting emerging issues and mapping channel efficiency within budget
• Overcome all challenges to drive sales targets and optimize digital channels
• Establish a centralized and automated database to organize data into reports or models and provide sales teams with a user-friendly and automated tool to support their work
• Introduce a digital channel and launch a mobile application for sales teams
• Maintain effective communication both internally and externally while managing stakeholders and vendors to ensure zero complaints
• Responsible for overseeing the renewal of vendor contracts, conducting audits on vendors, and ensuring timely payment and invoicing processes
• Generating reports on segment performance and ensuring adherence to governance structure and agreed calendar, including following up on action plans and preparing a governance pack.

I established a new sales acquisition channel to increase our market share by acquiring new vendors and signing a partnership with FinTech-Gove Entities -Distrbution to Benefit from their penetration and customer base (the function includes outdoor & Tele Sales Model)

• Acquiring new vendors and signing a partnership with FinTech-Gove Entities -Distrbution to Benefit from their penetration and customer base.
• Manage the performance of existing partners\Vendors and develop strategies to improve their sales and revenue.

· Develop and maintain strong relationships with partners\Vendors, and work closely with them to achieve mutual goals.

· Create and manage Vendors budgets and forecasts.

• identifying new opportunities with our Partners \Vendors by creating new channels that could increaser revenue, Market share & customer.
• digital transformation for Vendor management furcation (Hiring, Data Bae, Payroll ,Resignation ,Vendor payments , Vendor boarding process )

• My job consists of leading and implementing new challenging functions, startups and designing service models depending on business needs
• This requires driving business and achieving a set of challenging targets related to customer experience& sales targets, providing a roadmap, cross functional service models to ensure operational excellence and business continuity
• All that aims to deliver a world class customer experience to Vodafone Egypt customers, making the company one of the market leaders in the field of customer experience& Market Share.