Doaa Adel

• Ensure all shipments are carried on in an appropriate according to each program
• Improve operational management systems, processes and best practices
• assist the coordinators to handle the shipments as per each program
• Train and supervise staff
• Find ways to increase quality of customer service
• Liaise and building relationships. Externally, with customers and suppliers
• Receiving COCs from Cotecna offices worldwide and submitting to GOEIC's System
• Assuring that all COCs are accepted by GOEIC in order to avoid any delay in goods clearance

• Receiving nominations from the client.
• Review the documents related to the shipment.
• Send the nomination to the RO for approval
• Prepare job order needed for inspection.
• Reviewing and verifying inspection report and photos against the final documents.
• Handling the Comdiv files.
• Issuing COCs- Send & Receive mails from RO regarding the VOC instructions

• Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
• Handling seals records & security papers
• Promptly addressed customer inquiries and complaints .
• Enhanced team productivity by providing administrative support in scheduling and coordinating Inspection.
• Trained and supervised employees on office policies and procedures.

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• Drafted common document templates to reduce time spent creating documents from scratch & icssuing inspection certificate

• Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
• receiving reports from inspectors on daily basis
• receiving release orders from bank
• Updating records for the warehouse
• Increased overall product quality through meticulous attention to detail during operation processes.
• Accurately documented all operational data, ensuring up-to-date records for review and analysis.