Doaa Mohamed Ahmed
Content Acc. Advisor
Maadi
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Content Account Advisor
Talabat
02.2022 - Current
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Enhanced team productivity with introduction of streamlined processes for client assessments and follow-ups.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Utilized sales data to evaluate sales performance and make proper adjustments.
- Branded company at local network marketing events to increase name recognition and boost sales
- Increased client satisfaction by promptly addressing inquiries and resolving account issues.
Refund Agent Specialist
Talabat
01.2020 - 01.2022
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Escalation Specialist
Talabat
01.2019 - 12.2019
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Championed a customer-centric approach within the escalation team, consistently advocating for clients'' best interests and satisfaction.
- Reduced case resolution time by closely monitoring progress and following up with relevant parties as needed.
- Provided expert guidance to colleagues on resolving high-priority cases, sharing knowledge and expertise across the team.
Back Office Advisor
Talabat
12.2017 - 12.2018
- Ensured timely completion of projects, prioritizing tasks based on deadlines and importance.
- Handled complex customer inquiries, resolving issues promptly and professionally while maintaining excellent customer service standards.
- Reduced processing errors with thorough attention to detail and adherence to established protocols.
- Maintained up-to-date knowledge of industry regulations and compliance requirements relevant to back-office functions; implemented necessary updates accordingly.
Call Center Account Advisor
Vodafone UK
09.2017 - 11.2017
- Branded company at local network marketing events to increase name recognition and boost sales
- Provided expert financial advice to clients, leading to better decision-making and long-term success.
- Identified sales opportunities and contributed to the growth of the organization''s revenue.
- Utilized sales data to evaluate sales performance and make proper adjustments.
English Teacher
International Simba Nursery
01.2017 - 05.2017
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Education
English Department
Faculty of Al-Alsun, Ain Shams University
01.2013 - 01.2017
Skills
Familiarity with industry standards
Strong attention to detail and accuracy
Analytical thinking and problem-solving abilities
Ability to work independently and as part of a team
Time management and organizational skills
Adaptability and willingness to learn new concepts
Leadership and project management skills
Ability to collaborate effectively with cross-functional teams
Customer service orientation
Conflict resolution and negotiation skills
Teamwork
Data entry skills
Training
- Translation course at the faculty of Al-Alsun
- Conversation course at the faculty of Al-Alsun
Timeline
Content Account Advisor
Talabat
02.2022 - Current
Refund Agent Specialist
Talabat
01.2020 - 01.2022
Escalation Specialist
Talabat
01.2019 - 12.2019
Back Office Advisor
Talabat
12.2017 - 12.2018
Call Center Account Advisor
Vodafone UK
09.2017 - 11.2017
English Teacher
International Simba Nursery
01.2017 - 05.2017
English Department
Faculty of Al-Alsun, Ain Shams University
01.2013 - 01.2017