Doaa Mohamed Ahmed
Content Acc. Advisor
Maadi
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Content Account Advisor
Talabat
02.2022 - Current
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Enhanced team productivity with introduction of streamlined processes for client assessments and follow-ups.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Utilized sales data to evaluate sales performance and make proper adjustments.
- Branded company at local network marketing events to increase name recognition and boost sales
- Increased client satisfaction by promptly addressing inquiries and resolving account issues.
Refund Agent Specialist
Talabat
01.2020 - 01.2022
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Escalation Specialist
Talabat
01.2019 - 12.2019
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Championed a customer-centric approach within the escalation team, consistently advocating for clients'' best interests and satisfaction.
- Reduced case resolution time by closely monitoring progress and following up with relevant parties as needed.
- Provided expert guidance to colleagues on resolving high-priority cases, sharing knowledge and expertise across the team.
Back Office Advisor
Talabat
12.2017 - 12.2018
- Ensured timely completion of projects, prioritizing tasks based on deadlines and importance.
- Handled complex customer inquiries, resolving issues promptly and professionally while maintaining excellent customer service standards.
- Reduced processing errors with thorough attention to detail and adherence to established protocols.
- Maintained up-to-date knowledge of industry regulations and compliance requirements relevant to back-office functions; implemented necessary updates accordingly.
Call Center Account Advisor
Vodafone UK
09.2017 - 11.2017
- Branded company at local network marketing events to increase name recognition and boost sales
- Provided expert financial advice to clients, leading to better decision-making and long-term success.
- Identified sales opportunities and contributed to the growth of the organization''s revenue.
- Utilized sales data to evaluate sales performance and make proper adjustments.
English Teacher
International Simba Nursery
01.2017 - 05.2017
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Education
English Department
Faculty of Al-Alsun, Ain Shams University
01.2013 - 01.2017
Skills
Familiarity with industry standards
Training
- Translation course at the faculty of Al-Alsun
- Conversation course at the faculty of Al-Alsun
Timeline
Content Account Advisor
Talabat
02.2022 - Current
Refund Agent Specialist
Talabat
01.2020 - 01.2022
Escalation Specialist
Talabat
01.2019 - 12.2019
Back Office Advisor
Talabat
12.2017 - 12.2018
Call Center Account Advisor
Vodafone UK
09.2017 - 11.2017
English Teacher
International Simba Nursery
01.2017 - 05.2017
English Department
Faculty of Al-Alsun, Ain Shams University
01.2013 - 01.2017
Similar Profiles
Abdallah HassanAbdallah Hassan
Sr. Coordinator - MIS at TalabatSr. Coordinator - MIS at Talabat
Abu SananAbu Sanan
Manager - Regional Operations for MENA at TalabatManager - Regional Operations for MENA at Talabat
SRAVANI CHANDRASRAVANI CHANDRA
Team Lead Account Management at TalabatTeam Lead Account Management at Talabat
AHMED ZHERYAHMED ZHERY
Intern Doctor at CAIRO UNIVERSITY HOSPITALSIntern Doctor at CAIRO UNIVERSITY HOSPITALS
Amira KhaledAmira Khaled
HR Admin and Personal Specialist at InstashopHR Admin and Personal Specialist at Instashop