Doaa Zaghloul Abd Elfatah
Market Service Of Egypt International Hospital
59 Mubarak Elshrooq City - New Cairo,C
Summary
Proven Sales Agent with a track record of exceeding sales targets at Misr International Hospital by leveraging key relationship management and strategy development skills. Excelled in client relations and sales presentations, boosting customer satisfaction and repeat business. Mastered consultative selling and social media marketing, achieving significant revenue growth. Resourceful Sales Agent effective at achieving aggressive sales goals. Dedicated to building rapport with internal suppliers and customers. Well-versed in establishing and expanding market presence to accomplish solid growth.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Sales Agent
Misr International Hospital
Cairo, Cairo Gavernorate
01.2023 - Current
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Effectively coached team members to reach weekly and monthly sales goals.
- Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
- Promoted exceptional customer service by engaging clients on sales floor.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Streamlined sales processes through the introduction of efficient systems and tools, optimizing resource allocation.
- Established rapport with potential clients by conducting targeted outreach initiatives such as cold calling or email campaigns.
- Coordinated promotional events to showcase service offerings effectively, attracting new customers to hospital .
- Utilized data analysis techniques to identify patterns in consumer behavior that informed marketing strategies moving forward.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Developed and implemented strategies to increase sales and improve customer service.
- Built strong relationships with clients by following up on previous service and suggesting new service.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Coordinated with other departments to provide smooth execution of sales initiatives.
Sales Agent
Merit Company
Cairo, Cairo Governorate
06.2015 - 10.2022
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Maximized profitability through strategic pricing negotiations while maintaining strong client relations.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Conducted market research to identify trends and opportunities for increased sales growth.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Explained features and advantages of Merit products or services to promote sales.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Provided timely feedback from customers to the product development team, contributing valuable insights into potential improvements or enhancements.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Negotiated contracts with clients and developed relationships with key personnel.
- Collaborated with cross-functional teams to identify and address customer needs.
- Set and achieved company defined sales goals.
- Served customers with knowledgeable, friendly support at every stage of purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to team objectives in fast-paced environment.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Attended monthly sales meetings and quarterly sales trainings.
- Built relationships with customers and community to promote long term business growth.
- Contributed to event marketing, sales and brand promotion.
- Negotiated prices, terms of sales and service agreements.
- Presented professional image consistent with company's brand values.
- Developed, maintained and utilized diverse client base.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Sales Coordinator
Abbott Vascular Company
Cairo, Cairo Gavernorate
06.2008 - 06.2015
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
- Maintained long-term relationships with high net-worth clients.
- Managed a portfolio of key accounts; consistently hitting quarterly targets whilst maintaining excellent levels of customer satisfaction.
- Improved productivity by increasing customer communication and responding to feedback.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Developed comprehensive understanding of product offerings in order to effectively communicate benefits to prospective customers.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Reduced errors during sales and service processes by devising and deploying template responses.
- Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
- Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
- Conducted market research to stay informed of industry trends, competitor activities, and emerging opportunities.
- Negotiated contracts on behalf of the organization while adhering to set guidelines; leading successful deals that resulted in increased profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Generated new leads through networking and attending industry events.
- Trained and mentored new sales representatives.
- Negotiated contracts with clients and developed relationships with key personnel.
Education
Bachelor of Mass of Communication - Radio And Television
Mass of Communication
Cairo, Egypt 08.2008 - 08.2012
Skills
Paperwork Processing
Strategy Development
Product Demonstrations
Customer Assistance
Sales Strategies
Client Relations
Sales Presentations
Social Media Marketing
Cold-calling
Networking
Objection handling
Sales Training
Making offers
Consultative Selling
Call Control
Technical Support
Lead Generation
Demonstrating products
Product and Service Sales
Sales expertise
Sales Development
Key relationship management
Timeline
Sales Agent
Misr International Hospital
01.2023 - Current
Sales Agent
Merit Company
06.2015 - 10.2022
Bachelor of Mass of Communication - Radio And Television
Mass of Communication
08.2008 - 08.2012
Sales Coordinator
Abbott Vascular Company
06.2008 - 06.2015
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