Doha Elshamy

• dispense monthly medications to employee's in coordination with healthcare service providers .
• enter and update employees prescription , ensuring accuracy and consistency
• review prescription for potential drug drug interactions and ensure patient safety
• provide guidance to employees on proper medication usage , dosage and instruction
• coordinate with insurance companies to assist employees in obtaining medical approvals for lab tests , radiology ,physiotherapy , eyeglasses, and more.
• follow uo on medication approval rejection , investigate reasons with the insurance company ,and ensure employee entitlement is fulfilled
• provide OTC medication recommendations based on employees" needs
• responsible for preparing and managing the medical department's business plan , collaborating with other departments such as quality,safety , strategy,proposals,finance and others.

• dispensed medications and prescriptions accurately to customers in accordance with medical guidelines
• handled insurance prescriptions and collaborated with all major medical insurance companies ,working efficiently across multiple systems and platforms .
• managed branch inventory and proactively resolved stock shortages by coordinating with other branches to ensure full prescription fulfillment for customers to enhancing customer satisfaction and service quality .
• provided expert advice and recommendations on cosmetics and skincare products , with proven success in achieving high sales targets.
• played a key role in maximizing branch revenue through excellent customer service and strong product knowledge.

• Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
• Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
• Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
• planned and prioritized visits to key healthcare providers to maximize productivity and impact .

dispensed prescription and over the counter medications accurately and efficiently

provide patient counseling regarding medication usage , dosage and possible side effects.

handling inventory control and ensured availability os essential medications.

assisted in managing daily pharmacy operations and ensuring smooth workflow

delivers excellent customer service and built strong relationships with patients

al amal hospital 2018 (50 hours )

• trained in the ICU , observing clinical pharmacists and physicians in real patient care
• gained insight into treatment planning and the clinical workflow
• focused on understanding the role of clinical pharmacists in managing critical cases

• Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
• Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
• Educated patients about possible drug interactions and gave special administration instructions.

• Displayed strong teamwork skills through effective communication with colleagues during shift handoffs or when seeking assistance on complex cases.
• Promoted public health initiatives by educating patients on proper medication disposal methods, drug abuse prevention strategies, and resources for additional support if needed.

assisted in chemical and microbiological analyses of pharmaceutical products