Doha Essam
Senior Tour Operator - Travel Consultant
Cairo ,Saft Al Laban, Giza
Summary
Dynamic Travel Consultant with extensive experience at AL Mosafer Travel and Tourism, specializing in global destinations and hotel accommodations. Excelled in client satisfaction and team collaboration, significantly enhancing travel experiences. Skilled in travel research and problem-solving, adept at negotiating cost-effective solutions. Proven track record of exceeding expectations through innovative travel solutions and effective communication.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Travel Consultant
AL Mosafer Travel and Tourism
02.2024 - 08.2024
- Booking tourism programs for all parts of the world, internally and externally, and cruises, and working on the airline reservation system Amadeus and NDC and versious portals such as Fly nas, Fly dubai and Al Arabia.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Senior Tour Operator
Zodiac Travel
10.2020 - 01.2024
- I work as senior tour operator forigen tourism in coming GCC and Middle East market to book hotels in cairo, Sharm, North coast and all over Egypt , making packages, Luxor and Aswan cruises, transfers and all services guest needs through his stay in Egypt.
- Monitored competitor offerings closely, adjusting pricing strategies as needed to remain competitive in the market.
- Conducted thorough market research to identify emerging travel trends and adjust offerings accordingly.
- Managed a team of junior tour operators, providing guidance and support for their professional growth.
- Maintained detailed records of all bookings, payments, and invoices for accurate financial reporting purposes.
- Handled customer complaints professionally, resolving issues quickly to maintain positive relationships with clients.
- Negotiated favorable contracts with vendors and suppliers, reducing overall operational costs.
- Organized special events for guests during tours, enhancing their overall experience and promoting repeat business.
Education
Excellence - Bachelor In Archeology
Cairo University
Cairo 07.2020
Skills
Travel insurance
Travel research
Overseas tours
Global destinations
Hotel accommodations
Client amenities
Marketing
Itineraries
Problem-Solving
Teamwork and Collaboration
Organization and Time Management
Active Listening
Self-Motivated
Written Communication
Timeline
Travel Consultant
AL Mosafer Travel and Tourism
02.2024 - 08.2024
Senior Tour Operator
Zodiac Travel
10.2020 - 01.2024
Excellence - Bachelor In Archeology
Cairo University