Piano
Doha Seoudi
Giza
Summary
- Detail-oriented team player with strong organizational skills.
- Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
4
4
Languages
Work History
E-channels operations engineer
SAIB Bank
Giza
09.2023 - Current
- Administration of IST (switch),user management and roles
- Configuring ATMs on IST
- Troubleshoot transactions rejections and timeout
- Implement new configurations
- Deploy new releases and Crs
- Administration of Cortex (card management system)
- User management ,creating new roles and function
- Perform periodic health checks and cleanups
- Handle all web services integrated with other financial platforms
- Issue and renew system certificates
- Perform L2 support for business and technical issues
- Unix OS administration
- Mitigate system vulnerabilities
- Work alongside other teams to ensure system efficienc
- Achieve high system availability
- Handle downtime activities concerned with applying new configurations or other integrated system's upgrade
- Involve in all system upgrade processes
- Perform SITs and UATs
- Handle training to new employees
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked both individually and within teams to ensure high system performance
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Improved operations through consistent hard work and dedication
- Conducted research, gathered information from multiple sources and presented results
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Resolved problems, improved operations and provided exceptional service
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Used Microsoft Word and other software tools to create documents and other communications
- Increased customer satisfaction by resolving issues
- Commit to SLA on solving issues
- Conducted root cause analysis for recurring issues, resulting in long-term solutions and improved system stability.
- Troubleshot complex issues under tight deadlines, prioritizing tasks effectively to minimize disruptions to ongoing operations.
- Coordinated with stakeholders across departments to gather input on potential improvements in workflows or technology implementations.
- Participated in regular audits of company assets; identified areas requiring attention or improvement, and recommended appropriate actions.
- Led the migration of legacy systems to modern platforms, ensuring minimal disruption to business operations during the transition process.
NonCore application support engineer
SAIB Bank
Giza
04.2022 - 09.2023
- Troubleshoot runtime and existing issues, determine its root cause, and fix it or provide necessary information for the team fixing it
- Improve products performance by identifying problems and recommending changes
- Monitor and ensure compliance with service level agreements
- Proved successful working within tight deadlines and fast-paced atmosphere
- Work with IBM BPM, WebSphere and .Net Apps mainly
- Good Experience with SAS System for money laundry and screening
- Administration of queue management system
- Administration of Data warehouse UI and reporting
- Mitigate security vulnerabilities once detected
- Work on both Windows and Redhat OS
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked both individually and within teams (both internal and external vendors) to ensure high system performance
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Improved operations through consistent hard work and dedication
- Conducted research, gathered information from multiple sources and presented results
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Resolved problems, improved operations and provided exceptional service
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Used Microsoft Word and other software tools to create documents and other communications
- Increased customer satisfaction by resolving issues
- Commit to SLA on solving issues
CVM Support Analyst
Etisalat Misr
Cairo
09.2021 - 01.2022
- Monitor campaign performance on an ongoing basis and continuously Optimize tactics to improve effectiveness in achieving target Support all internal systems used by business and developers Approve and deploy CRs requested by other teams and validating their efficiency Work with DWH and DBA to ensure the best performance Administrating all production servers (Linux) and systems Develop queries to use monitoring and investigating trends whether declines or inflation and also check the integration with other systems on handling requests and data (Oracle DB) Add the needed alarms to be able to track the systems' performance and issues before any high impact.
TechOps & Support Engineer
Sumerge
Cairo
12.2019 - 08.2021
- Good knowledge and command in Projects businesses (Unified Billing System & MCI) Provide support to clients related to technical and operational aspects of products Improve products performance by identifying problems and recommending changes Monitor and ensure compliance with service level agreements Improve client references by writing and maintaining documentation Participate in the development of client training programs by identifying learning issues Database and Windows Administration Document an existing DB from Creating ERD to mapping with other DBs Troubleshoot runtime and existing issues, determine its root cause, and fix it or provide necessary information for the team fixing it Provide on-site support
- Customer Handling during go-live Commit to SLA on solving issues Work on a monitoring solution to help preventing system downs (Prometheus, Grafana, Alert Manager and ELK) Developing Automation Solution(Using RoboCorp & Automation Anywhere)
Education
Bachelor's Degree of Computer Engineering - undefined
Faculty of Engineering Helwan University
09.2013 - 7 2019
GSEC - undefined
Om El Abtal Secondary School
09.2011 - 7 2013
Skills
Decision MakingCommunication SkillsTime ManagementFast LearnerLeadershipAbility to MultitaskAdaptabilityCreativityManagement SkillsAnalytical Thinking Skills
Root Cause Analysis
Websites
Personal Information
Date of Birth: 05/07/1995
Interests
Painting
Music
Reading
Sports
Timeline
E-channels operations engineer
SAIB Bank
09.2023 - Current
NonCore application support engineer
SAIB Bank
04.2022 - 09.2023
CVM Support Analyst
Etisalat Misr
09.2021 - 01.2022
TechOps & Support Engineer
Sumerge
12.2019 - 08.2021
Bachelor's Degree of Computer Engineering - undefined
Faculty of Engineering Helwan University
09.2013 - 7 2019
GSEC - undefined
Om El Abtal Secondary School
09.2011 - 7 2013