DONIA ABDELGALIL ABDELAZIZ
Doctor
El Mansoura
Summary
Dynamic professional with a proven track record in customer service and sales, including a successful tenure at a Tourism Company. Skilled in building client relationships and exceeding sales targets through excellent communication and teamwork. Expert in utilizing computer skills for efficient customer management. Achieved consistent customer satisfaction and sales growth, demonstrating flexibility and a positive attitude in fast-paced environments. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
3
3
years of professional experience
Work History
Sales Associate
Tourism Company
01.2022 - 01.2023
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Real Estate Agent
Real Estate Company
03.2023 - 08.2023
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
Call Center Trainer
Pharmacy
03.2024 - 08.2024
- Built strong customer relationships with empathetic communication and active listening skills.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Phisics
El Manosura University
Egypt 04.2001 -
Skills
Teamwork and Collaboration
Languages
Arabic
Native language
English
Advanced
C1
Interests
Reading
Traveling
Timeline
Call Center Trainer
Pharmacy
03.2024 - 08.2024
Real Estate Agent
Real Estate Company
03.2023 - 08.2023
Sales Associate
Tourism Company
01.2022 - 01.2023
Bachelor of Science - Phisics
El Manosura University
04.2001 -
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