DONIA RASHAD

• Support daily operations and monitoring of multiple databases, user accounts, file permissions and other systems according to standard operating procedures for storage and backup architectures.
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Network Management: Install, configure, and maintain network hardware (routers, switches, firewalls) and software to ensure optimal performance.
• Handling hardware and software issues and problems with vendors and suppliers.
• Budget Management: Develop and manage annual IT budgets, reporting on IT spending and resource allocation
• CCTV System Management: Oversee the design, installation, and maintenance of closed-circuit television (CCTV) systems for security and surveillance. Monitor live feeds, ensure proper functioning of cameras.
• Access Control Systems: Manage the implementation and ongoing operation of access control systems, ensuring secure and authorized access to the compound and its facilities. Handle user access permissions, system maintenance, and troubleshooting.
• ISP and Network Infrastructure: Manage relationships with Internet Service Providers (ISPs) and oversee the installation and maintenance of network infrastructure to ensure reliable internet connectivity for the compound.

• Oversee the planning, execution, and completion of projects, ensuring they meet quality standards, deadlines, and budget constraints.
• Coordinate and allocate resources, including personnel, materials, and equipment, to maximize efficiency and productivity.
• Facilitate communication among project stakeholders, including team members, clients, and external vendors, to ensure clear understanding of project objectives and progress.
• Implement risk management strategies to identify potential project risks, assess their impact, and develop mitigation plans.
• Enforce compliance with safety regulations and policies to ensure a safe working environment for all project participants.
• Review and approve project deliverables, providing feedback and requiring adjustments as necessary to meet project specifications and quality standards.
• Negotiate contracts with vendors and subcontractors, ensuring terms are favorable and services meet project requirements.

• Works on implementations in new sites and assists the team.
• Run diagnostic programs and troubleshoot to resolve problems.
• Installs and configures computer hardware, software, systems, networks, printers, and scanners.
• Repairs and replace equipment as necessary.
• Coordinates and supports end-user issues remotely.
• 2nd and 3rd level support for all entire team
• Assisting with network administration tasks.
• Check and improve workflow quality.
• Answer emergency call and document important information.
• Operate and manage a multi-line.
• Respond to queries related to products and deliveries.

• Achieving profit and productivity quota.
• Building technical knowledge within digital engineering domains
• Laser scanning, BIM, 3D modelling.
• Preform client site visits, technical presentations and Prepare technical quotation for clients locally and internationally.
• Research and identify solutions to software and hardware issue.

• Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
• Provide updates as needed to the customer in order to meet performance objectives, to monitor systems
• Customer network security and products, and deal with alerts and events as appropriate.
• Document all troubleshooting and a case management actions via the electronic case management system.
• Resolving Network Issue.
• Troubleshooting Technical Issue

• Research and identify solutions to software and hardware issue.

Answering customer questions about basic services such as account balance, interest rates and fees-handling responsibility of handling any inquiries and resolving customer complains