Donia Waleed Ezzat
public relations and administration
Summary
Dedicated professional with expertise in problem solving, time management, and organisation. Proficient in correspondence and email management, data entry, and delivery timeframe estimation. Fluent in sign language and skilled in strong written communication, Microsoft suite expertise, and telephone manners. Demonstrates a patient attitude and resilience to stressful situations. Committed to leveraging skills for career advancement while maintaining high standards of professionalism.
Experienced in administration with focus on streamlining office procedures and optimising productivity. Can enhance organisational procedures through thorough review and implementation of innovative systems. Specialities include project management, staff training, and policy development.
Offering strong organisational skills and keen eye for detail. Knowledgeable about office management and customer service. In possession of strong communication and problem-solving abilities. Ready to use and develop administrative, coordination, and multitasking skills role.
Driven professional with knack for organisation and problem-solving. Proficient in managing schedules and coordinating office operations, with strong communication and interpersonal skills. Ready to contribute to success and efficiency .
Overview
13
13
years of professional experience
Work history
Administration specialist
ministry of interior
Abbassia
2022.12 - Current
- Drafted official letters and memos to facilitate professional communication within the organisation.
- Maintained office supplies inventory by regular stock checks and reordering when necessary.
- Assisted in budget preparation to control departmental costs.
- Handled inbound calls for query resolution, improved customer service ratings.
- Provided secretarial support to senior managers, boosted productivity levels.
- Oversaw administrative staff training to enhance their performance levels.
- Implemented filing systems, enhanced document retrieval efficiency.
- Managed complex diaries for senior management, ensuring smooth workflow.
Front office manager
AG company
Mohandessin, Giza
2019.03 - 2020.05
- Attended to special requests from guests, ensuring their needs were met satisfactorily.
- Streamlined front office operations for improved efficiency.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Managed inventories of office supplies-ensured availability of necessary items at all times.
- Assisted guests during their stay, creating a positive experience.
- Trained new staff members to uphold service standards.
- Provided leadership and guidance to front office team members, fostering a cooperative work environment.
Public relations manager
ministry of interior
Abassia
2013.06 - 2017.05
- Enhanced consumer trust with transparent communication strategies.
- Coordinated press releases for increased media coverage.
- Fostered positive relationships with stakeholders through regular engagement activities.
- Developed internal communications plans to enhance employee morale and productivity.
- Streamlined PR processes for more efficient workflow.
- Orchestrated successful product launches with comprehensive PR plans.
- Liaised between senior management and staff, facilitated open communication.
- Planned daily operations to focus team efforts on current priorities.
- Built positive, productive relationships with media outlets to maximise brand exposure.
- Developed communication strategies to support business direction.
Education
Bachelor of Arts - English section
Skills
- Delivery timeframe estimation
problem solving
time management
correspondence and email management
organization
data entry
- Fluent in sign language
- Strong written communication
- Microsoft suite expertise
- Patient attitude
- Resilience to stressful situations
- Telephone manners
courses
- life and parenting coaching Ain shams University
- positive psychology
- cognitive behaviour therapy
Timeline
Administration specialist - ministry of interior
2022.12 - Current
Front office manager - AG company
2019.03 - 2020.05
Public relations manager - ministry of interior
2013.06 - 2017.05
Cairo university - Bachelor of Arts, English section