Donna Ghabbour
Senior Analyst, Revenue Operations
Cairo,C
Overview
5
5
years of professional experience
3
3
Languages
Work History
Senior Analyst, Revenue Operations
RSA Egypt
10.2021 - Current
- Work with the sales representatives and other stakeholders to support the day-to-day operational management of moving transactions through the sales process; starting as leads and eventually converting to customers.
- Implement best practices and tools to optimize sales operations day-to-day tasks.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Working on deal approvals with competitive discounts and pricing, and ensure to maintain profitability for the company with margin analysis.
Analyst, Sales Operations
RSA Egypt
11.2019 - 10.2021
- A partner facing position for: Supporting & managing deal registrations for partners
- On-boarding new partners & acting as the support line for them
- Maintaining account profiles on both current & new channel partners
- Managing and enforcing guidelines related to channel programs
- Channel system support for internal & external stakeholders
Scholarship Operations Department
IIE
1 2018 - 04.2018
- Supporting Private Universities Scholarship Program by: Updating the students database
- Working on students community service hours
- Contacting students in order to collect the data required
- Checking groups purchasing invoices for the finance department.
Customer Service and operations Internship
BLOM Bank
01.2018
- Treasury chain observation
- Maintaining financial records for customers
- Revising customer payments and Checks
- Preparing Documents for corporate customers.
Education
Data Analysis Course, Nano Degree Program [ Challenger Track ] -
Udacity
01.2021 -
Digital Marketing Course, Nano Degree Program [ Professional track ] -
Udacity
01.2021 -
Bachelor of Commerce [ French Section ] / Master 1 -
Ain Shams University / IAE De Poitiers University
01.2019 -
Skills
Microsoft Office
Timeline
Senior Analyst, Revenue Operations
RSA Egypt
10.2021 - Current
Data Analysis Course, Nano Degree Program [ Challenger Track ] -
Udacity
01.2021 -
Digital Marketing Course, Nano Degree Program [ Professional track ] -
Udacity
01.2021 -
Analyst, Sales Operations
RSA Egypt
11.2019 - 10.2021
Bachelor of Commerce [ French Section ] / Master 1 -
Ain Shams University / IAE De Poitiers University
01.2019 -
Customer Service and operations Internship
BLOM Bank
01.2018
Scholarship Operations Department
IIE
1 2018 - 04.2018
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