Noor El Dean
Director Of Quality Assurance
Cairo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
Summer Trainee
Commercial Internation Bank
- Responsible for Credit Card arrears management.
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
Quality Control Departement
Lumex Co.
- Maintained a clean, organized work environment conducive to efficient operations while adhering to safety regulations.
- Improved product quality by conducting thorough inspections and identifying defects in materials.
- Managed calibration programs for measuring equipment, guaranteeing precise measurement results during inspections.
- Enhanced efficiency of quality control processes through systematic organization and accurate recordkeeping.
Accountant Assistant
Lumex Co.
- Assisting the Chief Accountant in general accounting for the firm.
- Reconciled bank statements monthly, identifying discrepancies for prompt resolution.
- Helped prepare month-end, quarterly and year-end closings.
Director of Quality Assurance
VCloud
06.2024 - Current
- Improve customer satisfaction ratings by addressing reported issues promptly and effectively.
- Leading a team of QA professionals, fostering a culture of continuous improvement and excellence.
- Enhanced product quality by implementing comprehensive quality assurance processes and procedures.
Director of Transcription
VoiceCloud
01.2010 - 05.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
Transcription Supervisor
VoiceCloud
02.2007 - 01.2010
- Enhanced transcription quality by implementing rigorous proofreading and editing processes.
- Contributed to company growth by consistently meeting or exceeding departmental goals for productivity, accuracy, and client satisfaction.
- Conducted regular performance evaluations to assess strengths, identify areas for improvement, and provide targeted coaching or training opportunities.
- Facilitated open lines of communication within the team through regular meetings, updates, and checkins.
Front Desk Supervisor
Four Seasons Hotel Cairo at Nile Plaza
9 2004 - 01.2007
- Responsible for assisting the guests needs.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Education
Manor House School – Kattameya
01.1997 - 04.1999
Business English Section (Accounting Major)
Modern Academy in Maadi
09.1999 - 05.2004
Timeline
Director of Quality Assurance
VCloud
06.2024 - Current
Director of Transcription
VoiceCloud
01.2010 - 05.2024
Transcription Supervisor
VoiceCloud
02.2007 - 01.2010
Business English Section (Accounting Major)
Modern Academy in Maadi
09.1999 - 05.2004
Manor House School – Kattameya
01.1997 - 04.1999
Summer Trainee
Commercial Internation Bank
Quality Control Departement
Lumex Co.
Accountant Assistant
Lumex Co.
Front Desk Supervisor
Four Seasons Hotel Cairo at Nile Plaza
9 2004 - 01.2007
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