Efstratios Rectsinis
General Manager
Cairo - Egypt
Summary
An experienced hospitality executive with a solid business development background and a proven record of accomplishments in turning around hotel performance, enhancing market share and brand equity. A mindset that is directed towards being innovative, productive and customer oriented. Focused on both macro and micro levels within the organization.
Customer-oriented General Manager with over 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
General Manager
Tamra Beach, Viaggi Premium
01.2017 - Current
- Award Holiday check 2018 and 2019
- Award Booking.com 2018, 2019, 2020 and 2021
- Award Tripadvisor Traveller
- Choice 2018 Award Green Star Hotel 2019-2021
- Award Top Hotels 2019, 2020 and 2021
- Recommended by Holidaycheck 2018, 2019
- Recommended by FTI Meeting Point 2018 and 2019
- Certificate of Excellence TEZ TOUR 2019
- Top Seller Eden Viaggi 2018, 2019 and 2020, Resort 4
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
General Manager
Three Corners Happy Life Beach Resort
08.2015 - 01.2017
- 300 Rooms 07 F&B Outlets 250 Employees
- Marsa Alam-Red Sea Region
- Created and maintained a customer driven mentality to the whole staff, while a detailed inspection on quality control to ensure customer satisfaction; through the consistency of product and service.
- Monitored property status on a daily basis in terms of hygiene and cost control.
- Traveled to attend corporate meetings and serve on committees such as research and development.
- Involvement in issues regarding interviews, hiring, training and assessments
- Develop and delegate improvement plans for the operations and the management team..
- Implemented operational strategies and effectively built customer and employee loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Executive Assistant Manager
Steigenberger Makadi
01.2015 - 08.2015
- 210 Rooms 07 F&B Outlets
- 210 Employees
Executive Assistant Manager
Jaz Aquamarine
02.2014 - 01.2015
- 1301 Rooms 16 F&B Outlets 1200 Employees
- Hurghada-Red Sea Region
- Drove ongoing profitability of the hotel ensuring budgeted revenue of 200M is met and exceeded by 80M
- Managed guest satisfaction targets and ensured they are met and
exceeded by 14% - Took lead in most of the issues concerning capital projects, refurbishment and business planning.
- Ensured costs are controlled and revenue opportunities are effectively sourced and delivered.
- Managed and developed the Hotel Management team to ensure career progression and effective succession planning within Jaz Hotels &Resorts.
- Held regular briefings and communication meetings with the management team
- Responded to audits to ensure continual improvement is achieved.
General Manager
Sol Y Mar Pioneers
01.2009 - 01.2014
- 6 F&B Outlets 140 Employees
- Western Desert-Kharga & Dakhla Oasis
- Managed all aspects of the customer service within the hotel in order to anticipate and exceed customer expectations
- Developed product knowledge to ensure accurate delivery of service.
- Monitored, analyzed and provided feedback to all departments regarding complaints, and all other customer feedback in order to identify trends and take pro-active actions
- Resolution of customer complaints within the hotel.
- Ensured all health and safety procedures are implemented according to local/international and company standards.
- Implemented sales plans of action including in house sales calls, booking appointments, outside sales efforts, guided site inspections and researching sales leads as necessary
- Accountable for the delivery of the performance management process in line with company procedures.
- Led individuals to be motivated, committed and loyal to the entity
- Ensure that the team receives and understands all company policies & procedures, while coordinated and delegated workload of staff within the hotel.
- Maintained responsibility for sales, expenses and profit goals as outlined in the food & beverage department operating plans/budgets, while promoting the company goals of customer service and satisfaction, team work, reporting requirements and financial performance.
- Supervised the planning and implementation of procedures for special club events and banquet function.
- Prepared annual budgets with controls to prevent overages.
Executive Assistant Manager
Louis Tiran Sharm, Sharm El Sheikh
01.2007 - 01.2009
- Pre-Opening 350 Rooms
Executive Assistant Manager
Louis Hotels & Resorts, Louis Colossos Beach Hotel
12.2006 - 11.2007
- Greece 742 Rooms (Opening)
- Team Management
- Trained and developed staff to maximize performance, aid retention and reduce turnover
- Accountable for the delivery of the performance management process in line with company procedures
- Lead and inspire individuals to develop a highly motivated, committed team
- Ensured team receive and understand company policies & procedures
- Quality Assurance/Customer Service
- Managed all aspects of the customer service within the hotel in order to anticipate and exceed customer expectations
- Developed product knowledge to ensure accurate delivery of service
- Monitored, analyzed and provided feedback to all departments regarding complaints, and all other customer feedback in order to identify trends and take pro-active actions
- Ensured all health and safety procedures are implemented according to company standards
- Communication
- Kept hotel management informed on all relevant business issues & updates
- Provided detailed and accurate reports
- Reported to hotel manager all issues that need interference to be resolved
- Supplier Management
- Carried out all supplier communication activity in line with company procedure (Local authorities, Government people etc.)
- Ensured suppliers have a full understanding of all product and service specifications in order to ensure effective delivery
- Complete orders in line with company procedures to ensure correct stock levels are maintained.
General Manager
SSP, Select Service Partener, Cairo International Airport
01.2005 - 11.2006
- Pre-Opening) 230 Employee
Multi Units, General Manager
SSP, Select Service Partener, Sharm El Sheikh International Airport
01.2003 - 01.2005
- 12 F&B Outlets
- Sharm El Sheikh International Airport 150 Employees
- Managed and cooperated with authorities during the preopening period for easier movement of the branch
- 12 food and beverage sites serving more than 14,000 customers per day, and managing all the internal departments for the company such as retail, accounting, administration and operations
- Directly responsible for the provision of a high quality, customer focused and financially viable service in line with achieving the company's corporate goals
- Management of all catering and hospitality services and to oversee the day-to-day operation of our sites, which range from snacks and confectionary Kiosks to self-service dining at the branded Restaurant, negotiating with suppliers, and controlling departmental expenditure
- Developed and managed strategic business plan for catering services and the implementation of the plan
- To work within financial budgets and to ensure sales targets and costs are met at all times
- To maximize sales, promote existing services and to introduce new concepts and brands
- To ensure compliance with all legislation, company policies and to implement quality assurance procedures.
Food and Beverage Director
SSP, Select Service Partener, Sharm El Sheikh International
01.2002 - 01.2003
- Airport (Pre-Opening)
- Monitored performance to ensure adherence to all service standards, sanitation standards and productivity standards to ensure exceptional guest satisfaction
- Monitored and controlled food & beverage inventories
- Monitored and controlled labor costs
- Maintained hygiene and sanitation levels to health department
- Managed food preparation
- Develop and implement policies and procedures
- Organized multiple projects; manage and prioritize multiple tasks and meet deadlines
- Managed and motivate all food & beverage personnel
- Managed interviewing, training and development of food & beverage team
- Monitored and forecasted food & beverage revenues/expenses to ensure company goals are met on a monthly and yearly basis
- Implemented new menu items that will increase customer satisfaction and perception of value.
Education
MBA - Strategic Management
Swiss School of Business And Hospitality
Switzerland 11.2019 - 04.2022
BBA - Hotel Management
Helwan University
Egypt 10.1994 - 06.1999
School Diploma - undefined
Ambetios Greek High
Skills
Results Oriented
undefinedAdditional Information
- Military Service: Exempted
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MBA - Strategic Management
Swiss School of Business And Hospitality
11.2019 - 04.2022
General Manager
Tamra Beach, Viaggi Premium
01.2017 - Current
General Manager
Three Corners Happy Life Beach Resort
08.2015 - 01.2017
Executive Assistant Manager
Steigenberger Makadi
01.2015 - 08.2015
Executive Assistant Manager
Jaz Aquamarine
02.2014 - 01.2015
General Manager
Sol Y Mar Pioneers
01.2009 - 01.2014
Executive Assistant Manager
Louis Tiran Sharm, Sharm El Sheikh
01.2007 - 01.2009
Executive Assistant Manager
Louis Hotels & Resorts, Louis Colossos Beach Hotel
12.2006 - 11.2007
General Manager
SSP, Select Service Partener, Cairo International Airport
01.2005 - 11.2006
Multi Units, General Manager
SSP, Select Service Partener, Sharm El Sheikh International Airport
01.2003 - 01.2005
Food and Beverage Director
SSP, Select Service Partener, Sharm El Sheikh International
01.2002 - 01.2003
BBA - Hotel Management
Helwan University
10.1994 - 06.1999
School Diploma - undefined
Ambetios Greek High
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