Ehab M. Elshobaky
Sr. Logistics & Dispatching Team Lead.
Cairo
Summary
Knowledgeable Operation Team Leader with +5 years experience with proven track record in leading operational teams to achieve efficiency and productivity targets. Successfully implemented process improvements that streamlined workflows and enhanced team performance. Demonstrated expertise in team management and strategic planning.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Sr. Workforce - RTM Coordinator.
Talabat
10.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Gathered data from appropriate sources to assist in determining customer needs and requirements.
- Developed pivot tables and custom reports in Excel.
- Worked directly with project management on document and template needs.
Regional Operations Team Leader | Dispatching-MENA
Talabat
05.2022 - 09.2024
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
- Optimized team performance, providing clear guidance and setting achievable goals.
- Spearheaded process improvements that led to reduced errors and increased accuracy in task execution.
- Boosted employee morale with proactive recognition programs, ultimately improving retention rates.
- Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
- Analyzed data to identify areas for improvement, resulting in higher levels of customer satisfaction.
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
Dispatcher | Live Logistics Department
Talabat
06.2020 - 04.2022
- Serve as the main point of contact for issue resolution, coordinating with relevant departments and field units.
- Supervise routes and monitor field unit status to prioritize and optimize daily schedules.
- Actively contribute to various operational areas to gain broader experience, including clarification handling, cancellation accuracy, fail rate analysis, and rider performance tracking.
- Analyze delivery times and vendor delays to identify trends and drive process improvements.
- Oversee dispatch support floor operations, ensuring smooth workflow and timely escalations.
Customer Service Representative
Majorel - Utech
05.2019 - 06.2020
- Handled bilingual (Arabic/English) chat support and outbound calls for delivery partners and restaurants in Egypt and KSA.
Social Media Consultant
Royal Academy
07.2016 - 03.2018
- Served as a Social Media Consultant, enhancing organizational online presence across multiple platforms.
Focused on customer engagement, brand management, and communications by leveraging social media strategies.
Education
Bachelor of Arts - Commerce
Egypt's Higher Institute of Commerce And Computing
Mansoura 04.2001 -
Skills
Operations management
Logistics management
Root-cause analysis
Project management
Performance monitoring
Data analysis
KPI tracking
Workflow optimization
MS office
Multitasking and organization
Timeline
Sr. Workforce - RTM Coordinator.
Talabat
10.2024 - Current
Regional Operations Team Leader | Dispatching-MENA
Talabat
05.2022 - 09.2024
Dispatcher | Live Logistics Department
Talabat
06.2020 - 04.2022
Customer Service Representative
Majorel - Utech
05.2019 - 06.2020
Social Media Consultant
Royal Academy
07.2016 - 03.2018
Bachelor of Arts - Commerce
Egypt's Higher Institute of Commerce And Computing
04.2001 -
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