Excel & Word
Ehab Mickael
TOURISM FIELD
Cairo,Egypt/ Cairo Governorate
Summary
Accomplished Warehouse Manager offering year-to-year history of leadership, including monitoring and evaluating employee training and day-to-day performance with focus on safety, efficiency and company policy adherence. Expert in maintaining accurate records and inventory counts. Innovator in new processes, technology adoption and team training.
Overview
1
1
Language
4
4
years of post-secondary education
25
25
years of professional experience
Work History
Traffic Manager
AMERICAN EXPRESS TRAVEL EGYPT
Cairo, Heliopolis
12.2015 - 12.2020
- Handled day-to-day traffic requests all over the country favor our company accounts.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Balanced workloads and assigned specific tasks to team members in order to accomplish objectives.
- Evaluated suppliers to check for high quality.
- Maintained strong vendor connections, including arranging pricing.
- Created and enforced detailed organization processes to increase quality service standards.
- Kept all documentation and records accurate and up-to-date with latest data to prevent error.
Deputy General Manager
ELEGANT VOYAGE
Cairo, Zamalek
05.2014 - 11.2015
- Administered operating budget, approved expenditures and implemented budgetary adjustments.
- Maintained qualified staff and communicated areas of accountability and expected performance.
- Collaborated with branches managers and department heads to establish all goals and work plans.
- Reviewed performance results to target and take corrective measures with authorization and escalation.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Received superior customer service satisfaction scores for four consecutive quarters.
- Held weekly meetings with branches managers to identify techniques to overcome sales obstacles.
Branches Manager
ELEGANT VOYAGE
Aswan/Luxor/Sharm El-Sheikh/Hurghada
07.2006 - 05.2014
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Carried out day-day-day duties accurately and efficiently.
- Collaborated with all branches to achieve company goals.
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
Traffic Manager
ELEGANT VOYAGE
Cairo, Zamalek
05.2002 - 06.2006
- Managed day-to-day operation and traffic requests.
- Negotiated with different suppliers and received annual contracts.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Maintained strong vendor connections, including arranging pricing.
Assistant Airport Office Manager
ELEGANT VOYAGE
Cairo, Zamalek
06.2000 - 04.2002
- Created plans and communicated deadlines to ensure objectives were completed on time.
- Resolved problems, improved operations and provided exceptional service.
- Served customers in a friendly, efficient manner following outlined steps of service.
Assistant Traffic Manager
ELEGANT VOYAGE
Cairo, Zamalek
02.1998 - 05.2000
- Monitored and reported on transportation costs and properly filed shipping documents.
- Coordinated with operators to boost unloaded miles and reduce empty miles.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Organized records of vehicles, schedules and completed orders.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
Airport Representative
ELEGANT VOYAGE
Cairo, Zamalek
07.1996 - 01.1998
- Informed clients of essential travel information, such as travel times, transportation connections, and visa requirements to facilitate quality service.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Served customers in a friendly, efficient manner following outlined steps of service.
Tour Leader
ELEGANT VOYAGE
Cairo, Zamalek
11.1995 - 11.1996
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to people on tours.
- Collected tickets and fees from each individual prior to start of tour.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Developed tour programming to enhance guest experiences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor - Hotel Management
Faculty Of Tourism & Hotels
Manial 09.1991 - 05.1995
Skills
Staff Management
undefinedSoftware
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Innovation distinguishes between a leader and a follower.
Steve Jobs
Timeline
Traffic Manager
AMERICAN EXPRESS TRAVEL EGYPT
12.2015 - 12.2020
Deputy General Manager
ELEGANT VOYAGE
05.2014 - 11.2015
Branches Manager
ELEGANT VOYAGE
07.2006 - 05.2014
Traffic Manager
ELEGANT VOYAGE
05.2002 - 06.2006
Assistant Airport Office Manager
ELEGANT VOYAGE
06.2000 - 04.2002
Assistant Traffic Manager
ELEGANT VOYAGE
02.1998 - 05.2000
Airport Representative
ELEGANT VOYAGE
07.1996 - 01.1998
Tour Leader
ELEGANT VOYAGE
11.1995 - 11.1996
Bachelor - Hotel Management
Faculty Of Tourism & Hotels
09.1991 - 05.1995
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