Ehab Taha Mohamed
Elwan Village
Summary
Results-driven IT professional with over 5 years of experience in providing technical support and troubleshooting for users in a fast-paced helpdesk environment. Proven track record of resolving hardware and software issues efficiently, ensuring minimal downtime for end users. Skilled in ticketing systems, remote desktop support, and customer service, consistently delivering high-quality technical assistance and exceeding performance expectations. Strong communication and problem-solving abilities, with a passion for helping individuals navigate technology challenges. Looking to leverage my expertise to provide exceptional IT support and contribute to the success of a dynamic organization.
Overview
5
5
years of professional experience
Work History
IT-Helpdesk Specialist
iSON Xperiences
01.2022 - Current
- Provided technical support and troubleshooting for hardware, software, and network issues to internal employees
- Installed, configured, and upgraded computer systems and peripherals
- Managed and maintained helpdesk ticketing system to ensure timely resolution of IT-related issues.
Indoor Sales Representative
Fawry Plus
09.2020 - 12.2020
- Utilized product knowledge and understanding of customer needs to effectively recommend solutions and close sales.
Customer Service Representative
Telecom Egypt
09.2019 - 04.2020
- Assisted customers with inquiries, complaints, and product recommendations in a courteous and efficient manner.
Customer Service Representative
Orange
07.2019 - 09.2019
- Handled high volume of inbound calls and emails, demonstrating strong communication skills and active listening to effectively assist customers.
Sports Aministrator
New Giza Sports Club
03.2019 - 06.2019
- Developed and executed strategic plans for sports programs and events, ensuring efficient operations and successful outcomes.
Customer Service Representative
Telecom Egypt
12.2018 - 01.2019
- Provided exceptional customer service by addressing inquiries, resolving complaints, and processing orders in a timely and professional manner.
Education
Trainee in IT Administrator -
ITI at Mansoura University
06.2021
Bachelor in Physical Education -
Faculty of Physical Education at Assiut University
07.2017
Skills
- Upgrading, installing and configuring new hardware and software to meet company objectives
- Monitoring and maintaining networks and servers
- Keeping up to date with advancements and best practices in IT administration
- Documenting processes, as well as backing up and archiving data
Personal Information
Title: IT - Helpdesk Specialist
References
References Are Available Upon Request.
Timeline
IT-Helpdesk Specialist
iSON Xperiences
01.2022 - Current
Indoor Sales Representative
Fawry Plus
09.2020 - 12.2020
Customer Service Representative
Telecom Egypt
09.2019 - 04.2020
Customer Service Representative
Orange
07.2019 - 09.2019
Sports Aministrator
New Giza Sports Club
03.2019 - 06.2019
Customer Service Representative
Telecom Egypt
12.2018 - 01.2019
Trainee in IT Administrator -
ITI at Mansoura University
Bachelor in Physical Education -
Faculty of Physical Education at Assiut University