Avammar Backup
Ehab Abdel-Aty Mohamed Kamel Zayed
IT General Manager
Al Haram
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Customer-oriented General Manager with more than 18 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
26
26
years of professional experience
2
2
Languages
Work History
IT General Manager
Giza Company for Water and Wastewater (GCWW)
Giza
09.2020 - Current
- Create Strategic Plans and Road-Maps for IT, IS and Maintenance Departments.
- Supervision on IT Department (Networking, Infrastructure, Website and Programming).
- Supervision on IS Department (Financial, Technical Data Collections and Documenting).
- Supervision on Maintenance Department (PCs, Printers and all Hardware Maintenance, warranty Management).
- Participate in creating Company’s Business Plan.
- Responsible of Purchasing IT Hardware and Software Requirements.
- Coordination between Company’s Sectors to achieve Digital Transformation Environment.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
IT & IS General Manager Assistant
Giza Company for Water and Wastewater (GCWW)
Giza, Giza
11.2018 - 09.2020
- Create Strategic Plans and Road-Maps for IT, IS and Maintenance Departments.
- Supervision on IT Department (Networking, Infrastructure, Website and Programming).
- Supervision on IS Department (Financial, Technical Data Collections and Documenting).
- Supervision on Maintenance Department (PCs, Printers and all Hardware Maintenance, warranty Management).
- Participate in creating Company’s Business Plan.
- Responsible of Purchasing IT Hardware and Software Requirements.
- Coordination between Company’s Sectors to achieve Digital Transformation Environment.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Senior IT Network Administrator
Giza Company for Water and Wastewater (GCWW)
Giza
11.2011 - 10.2018
- Designing, implementing, supervision and monitoring of network infrastructures
- Designing, implementing and monitoring of Windows Server 2003 / 2008 / 2012 / 2016
- Active Directory implementation and administration
- Designing, implementing and monitoring of Domain Services: DNS, DHCP, WDS, IIS, WSUS, FSRM, Print Management…..
- Group Policy Design and implementation
- Design, implementation and administration of Microsoft Exchange Server 2003 / 2007 / 2010
- Dell Blade Servers Install, Configure and Management
- ISA Server 2004 / 2006 , TMG Install, Configure and Management
- Cisco ASA5520 Install, Configure and Management
- VSphere 5.5 - 6 Install, Configure and Management
- Kaspersky Security Center Install, Configure and Management
- Symantec Backup EXEC Install, Configure and Management
- Dell Tape Library System Install, Configure and Management
- EMC SAN Storage Install, Configure and Management
- Install, Configure and Management of Routers & Switches
- RFP Builder and Advisor for Systems: Biometric System, Monitoring & Surveillance System, Billing System, Handheld System, GPS System, SCADA Systems, Call Center………..
- IT Helpdesk Ticketing System , Support Engineer
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Assisted IT staff on troubleshooting issues and closing calls.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
IT Consultant
Holding Company for Water and Wastewater (HCWW)
Cairo, Cairo Governorate
09.2007 - 10.2011
- Designing and implementing Subsidiary Company’s network infrastructure
- Configuring and implementing Remote Access Solution: VPN
- Designing and implementing wireless architectures (D-Link Access Points)
- Infrastructure designer and RFP Builder
- Active Directory implementation and administration
- Designing, implementing and monitoring of Domain Services: DNS, DHCP, WDS, IIS, WSUS, FSRM, Print Management…..
- Group Policy Design and implementation
- Design, implementation and administration of Microsoft Exchange Server 2003 / 2007
- Dell Blade Servers Install, Configure and Management
- ISA Server 2004 / 2006 , TMG Install, Configure and Management
- Cisco ASA5520 Install, Configure and Management
- VSphere 5.5 Install, Configure and Management
- SCADA and Communication (Local - WAN – Wi Max)Advisor
- Recommend, plan and assist in the choice and implementation of new technologies
- Billing System Advisor.
- Supervision for the Bills design and roles.
- Technical Project Manager for Billing System project on basis2 billing system "is the technologically advanced billing and customer information system (CIS) for the world wide utilities industry" basis2 completes the Oracle e-business suite for utilities, end-to-end transactional automation and daily business intelligence is delivered from a single database
- Participate and supervise for doing the TORs and technical specifications of tenders.
- Inspected equipment, assessed functionality, and optimized controls.
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Implemented security measures to protect sensitive information from unauthorized access, mitigating potential risks and vulnerabilities.
- Enhanced system efficiency by implementing innovative IT solutions and optimizing existing processes.
- Improved reliability of backup systems by implementing disaster recovery protocols that safeguarded critical data during unexpected events.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Optimized network performance through proactive monitoring, configuration adjustments, and hardware upgrades, resulting in improved connectivity and speed.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
Supervisor / Senior Supervisor
Nile Telecom (Public Payphones Service Provider)
Cairo
03.2004 - 08.2007
- Managing a group of 4 professional engineers, 50 technicians and support staff responsible for operation and maintenance of the installed payphones (4300) within great Cairo regions through dealing with all kinds of exchanges (PSTN).
- Review the payphones down time reports on daily basis to set the daily maintenance plans.
- Ensuring effective department operation by improving the team skills and enhance their quality level through regular training on troubleshooting and problem–solving techniques by preparing the inspection processes and procedures.
- Directing teams to ensure maintenance works are coordinated efficiently, effectively, and profitably, while implementing quality assurance procedures.
- Overlooking and monitoring the warehouse's stocks that must be available to continue spares exchange between the warehouse and maintenance area.
- Evaluating performance plan & monitoring progress of maintenance area status.
- Supervising and implementing the annual plans and follow up the maintenance operations on time to meet the company objectives.
- Issuing the procedures and instructions required for the preventive maintenance of the payphones.
- Negotiating the best possible value of materials and ensuring quality control for materials supplied and updating a suppliers and service providers list.
- Controlling material purchase by issuing the purchase orders to compensate the tools, devices, and spares required for maintenance area.
- Managing and controlling the budget and expenses for the maintenance area.
- Developing the external communication network (i.e. with Egypt telecom. And joint work community).
- Assigning and analyzing the buffer stock of the spare parts needed for maintenance area by calculating the spares consumption every month.
- Making site inspections to assure data consistency and service quality.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Sales & Technical Manager
Smart Systems
03.2003 - 02.2004
- Respond to calls from new and existing clients, diagnose and fix over the telephone where possible, or at the desk side. Supporting Hardware, Network, and Desktop Applications including MS Office.
- Design and build custom PC’s and Networks to customer’s specific needs and requirements.
- Provide advice and one to one training on Operating Systems and MS Office, stressing the importance of backups and security. E-mail set-up and advice (particularly using MS Outlook).
- Advise on viable repair/upgrade options and alternatives
Officer / Instructor
Information System Institute, (ISI - Army Base)
Cairo, Cairo Governorate
01.2000 - 07.2003
- Designing and maintaining computer networks
- Network Administrator ( Win 2000 / Win Xp )
- Instructor (Internet, Networks, Ms Office 2000 & Xp Package)
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Sales / Network Advisor
El Nekhely & Brothers Company
Cairo, Cairo Governorate
12.1999 - 02.2003
- Designing and maintaining computer networks.
- Designing, Installation and maintaining wireless LAN (802.11b,g,a).
- Respond to calls from new and existing clients, diagnose and fix over the telephone where possible, or at the desk side. Supporting Hardware, Network, and Desktop Applications including MS Office.
- Design and build custom PCs and Networks to customer’s specific needs and requirements.
- DBA on Oracle 9i Server & sales application
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Education
Bachelor of Science - Electrical, Electronics and Communications Engineering
Higher Technological Institute
10th of Ramadan City08.1999
Skills
VMware/VSphere
EMC SAN Storage
Microsoft SQL 2008/2014
McAfee/Symantec/Kaspersky
Network Infrastructures
Team leadership
Project management
Staff supervision
Team building
Performance improvement
Operations oversight
Project planning
Goal setting
Operations management
Accomplishments
HCI systems implementation
ERP System implementation
Crises Center implementation
Firewalls implementation
Access points implementation
SCADA System RFP Builder
Billing System implementation
Surveillance System implementation
Backup Systems implementation
Software
Symantec Backup Exec
Kaspersky Security Center
Billing Systems
Dell HCI
Microsoft Windows Server
Fortigate Firewalls
Timeline
IT General Manager
Giza Company for Water and Wastewater (GCWW)
09.2020 - Current
IT & IS General Manager Assistant
Giza Company for Water and Wastewater (GCWW)
11.2018 - 09.2020
Senior IT Network Administrator
Giza Company for Water and Wastewater (GCWW)
11.2011 - 10.2018
IT Consultant
Holding Company for Water and Wastewater (HCWW)
09.2007 - 10.2011
Supervisor / Senior Supervisor
Nile Telecom (Public Payphones Service Provider)
03.2004 - 08.2007
Sales & Technical Manager
Smart Systems
03.2003 - 02.2004
Officer / Instructor
Information System Institute, (ISI - Army Base)
01.2000 - 07.2003
Sales / Network Advisor
El Nekhely & Brothers Company
12.1999 - 02.2003
Bachelor of Science - Electrical, Electronics and Communications Engineering
Higher Technological Institute
Training
- Cisco Certified Network Associate (CCNA)
- Cisco Firewall Specialist
- SQL Server 2008 Administration (70-432)
- Installing and Configuring Windows7 Client (6292)
- MCITP - Windows 7 Configuration
- MCITP - Windows Server 2008 Active Directory Configuration
- MCITP - Windows Server 2008 Applications Infrastructure Configuration
- MCITP - Windows Server 2008 Network Infrastructure Configuration
- MCITP - Windows Server 2008, Enterprise Administrator
- Installing and Configuring Windows Server 2012 (20-410)
- Administering Windows Server 2012 (20-411)
- Configuring Advanced Windows Server 2012 Services (20-412)
- Designing and Implementing a Server Infrastructure (20-413)
- Implementing an Advanced Server Infrastructure (20-414)
- Oracle Database 11g: Administration Workshop 1
- Oracle Database 11g: Administration Workshop 2
- Project Management Professional
- Training of Trainers (TOT)
- Character analysis and business ethics
- Managerial and behavioral skills for managers
- Managerial and behavioral skills for managers - Advanced
- Mind maps for managers
- Neuro Linguistic Programming - NLP
- Effectiveness of management in events and management of change
- Preparing the second Staff for leadership
- Seven skills of the effective manager
- Transforming creative ideas into operational plans
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Personal Data
- Date of Birth: 14/09/1976
- Nationality: Egypt
- Address: 254D Hadayek Al-Ahram - Haram - Giza
- Martial Status: Married
- Military Status: Completed