Ein-ElHayah Ahmed Moursy
Professeur De Français - Agent Et Support Dans La Service A La Clientele
Montpellier
Overview
6
6
years of professional experience
Work History
Associate
Sutherland Global Service
06.2022 - 08.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- I have good knowledge in the banking field ( Remitly banking account )
Teacher
Girard School
01.2019 - 05.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations. .
Education
Bachelor of Arts, Egypt - French Language And Literature
Faculté Des Lettres Et De La Langue Française
Alexandria, Egypt 04.2001 -
Diploma - Business Administration
DFP Affaires B2
Alexandria, Egypt 04.2001 -
Diploma -
Human Resources
Alexandria, Egypt 04.2001 -
Diploma -
Entrepreneur Ship
Alexandria, Egypt 04.2001 -
High School - Lettres
Lycée De La Liberté
Alexandria, Egypt 04.2001 -
Middel School -
Saint Vincent De Paul
Alex, Egypt 04.2001 -
Skills
MS Office
Computer Skills
Time Management
Customer Service
Management Support
Oral communication
Customer interaction
Customer Relationship Management (CRM)
Attention to Detail
Patient Evaluation
Multitasking Abilities
Team Collaboration
Languages
French, Arabic, English
Native language
English
Advanced
C1
French
Advanced
C1
English
Intermediate
B1
Timeline
Associate
Sutherland Global Service
06.2022 - 08.2024
Teacher
Girard School
01.2019 - 05.2022
Bachelor of Arts, Egypt - French Language And Literature
Faculté Des Lettres Et De La Langue Française
04.2001 -
Diploma - Business Administration
DFP Affaires B2
04.2001 -
Diploma -
Human Resources
04.2001 -
Diploma -
Entrepreneur Ship
04.2001 -
High School - Lettres
Lycée De La Liberté
04.2001 -
Middel School -
Saint Vincent De Paul
04.2001 -
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