HubSpot
El-Sayed Nejim
Sales And Business Development Representative.
Cairo, Sheikh Zayed,
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Eager to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Always keeping an eye out for the details that make the difference.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Sales Development Representative
CITPEAK
Cairo, Nasr City
12.2024 - Current
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Streamlined lead management process by organizing, categorizing, and prioritizing prospects for the sales team.
- Improved lead quality with thorough research, analysis, and precise targeting of potential customers.
- Analyzed competitor strategies and identified areas of opportunity for growth within the market landscape.
- Initiated outbound and cold calls along with targeted email campaigns to prospect and find new income deals.
- Conducted detailed market research to identify new business opportunities and expand client base.
Travel Sales Team Lead
Dyninno
Giza, Smart Village
07.2023 - 03.2024
- Implemented 2 creative incentive programs to motivate team members and drive exceptional sales results.
- Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.
- Maximized revenue generation by proactively identifying upselling opportunities within existing accounts.
- Increased sales revenue by implementing targeted sales strategies and 4 team training sessions/month.
- Working with a team of 11+ members while overseeing all their daily and weekly progress.
- Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
Sales Travel Agent
Dyninno
Giza, Smart Village
12.2022 - 06.2023
- Engage with clients to understand their travel preferences, needs, and budget and offer personalized travel options based on their requirements, such as destination, accommodation, activities, and travel dates
- Use travel booking systems and databases to find suitable flights, hotels, car rentals, and other travel services
- Handled 100+ Leads on a month average while maintaining a conversion rate of at least 15%.
- Determine the appropriate markup percentage or amount to add to the base cost of travel services
- Finalize and confirm travel bookings with clients and suppliers.
- Foster strong relationships with clients to encourage repeat business and referrals
- Use of Multiple Systems such as GDS, Sabre, Apollo, Gallelio, and other online travel systems to find the best contract to offer.
Billing Inquiry & Technical Support Specialist
INTELCIA
01.2022 - 09.2022
- Provide information on various service plans, packages, and pricing, and assist with plan changes or upgrades
- Address questions related to billing statements, charges, and payment history
- Process refunds or billing adjustments for errors, overcharges, or service issues
- Assist customers with technical issues related to devices, network connectivity, and service interruptions
- Implement strategies to address churn and retain valuable customers through personalized service and offers
- Resolved 70-120 technical support inquiries per day.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Walked individuals through basic troubleshooting tasks.
- Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
Order Fulfillment and Customer Success Specialist
Amazon
05.2019 - 12.2019
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Boosted customer retention rates through proactive communication and building strong relationships.
- Implemented process improvements that resulted in increased efficiency within the Customer Success team.
- Developed comprehensive product knowledge to provide accurate information and effective troubleshooting assistance.
- Improved response times by streamlining support processes and prioritizing urgent requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts during COVID period.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Travel Consultant
Expedia Group
04.2018 - 03.2019
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Organized trips for individual, family and business travelers.
- Managed multiple bookings simultaneously for timely completion and accurate invoicing.
- Resolved client issues quickly, ensuring their satisfaction with our services and solutions provided.
- Promoted repeat business with excellent customer service throughout the entire travel planning experience.
- Increased sales through effective up-selling and cross-selling of travel packages, accommodations, and activities.
- Developed product knowledge through regular training sessions, building expertise in various destinations and travel offerings.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Architecture Quality Engineer
Dar Al Meemar (DMC)
Cairo, Heliopolis
03.2017 - 12.2017
- Assess 20-30 architectural designs/month for adherence to quality standards, best practices, and project requirements.
- Create and maintain comprehensive documentation related to architectural quality, including design specifications, quality assurance procedures, and test plans.
- Develop and maintain quality standards and best practices for architectural design.
- Conduct 4-10/month peer reviews of architectural documents and designs to identify potential issues or areas for improvement.
- Ensure that architectural designs comply with industry standards, regulatory requirements, and organizational guidelines.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Provided input to team lead regarding areas for process and procedural improvement.
Education
High School Diploma -
Wisdom International School
Riyadh, Kingdom Of Saudi Arabia 04.2001 -
SAT -
Al-Faris International School
Riyadh, Kingdom Of Saudi Arabia 04.2001 -
Ph.D. - Architecture Engineer
The British University In Egypt
Cairo, Egypt 04.2001 -
Skills
CRM management
CRM tracking
Cold calling
Customer relationship building
Lead qualification
Time management
Strategy development
Sales strategies
Follow-up strategies
Strong negotiation
Objection handling
Team motivation
Problem-solving
Personal Information
- Date of Birth: 04/23/96
- Nationality: Egyptian
Military Service
Exempted
Software
HubStaff
Zoho CRM
Ubuntu
AutoCad
Revit
Timeline
Sales Development Representative
CITPEAK
12.2024 - Current
Travel Sales Team Lead
Dyninno
07.2023 - 03.2024
Sales Travel Agent
Dyninno
12.2022 - 06.2023
Billing Inquiry & Technical Support Specialist
INTELCIA
01.2022 - 09.2022
Order Fulfillment and Customer Success Specialist
Amazon
05.2019 - 12.2019
Travel Consultant
Expedia Group
04.2018 - 03.2019
Architecture Quality Engineer
Dar Al Meemar (DMC)
03.2017 - 12.2017
High School Diploma -
Wisdom International School
04.2001 -
SAT -
Al-Faris International School
04.2001 -
Ph.D. - Architecture Engineer
The British University In Egypt
04.2001 -
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