ElAmeer Elshenawy
General Service Manager
Cairo
Summary
Dynamic General Services Manager with a proven track record , enhancing customer satisfaction and operational efficiency. Expert in inventory control and employee evaluation, achieving significant reductions in workplace accidents. Skilled in fostering teamwork and collaboration, while consistently exceeding performance targets and driving revenue growth through effective service strategies.
Overview
14
14
years of professional experience
2
2
Languages
Work History
General Services Manager
AutoGroup (MG,Chevy and Opel)
09.2024 - Current
- Facilitated department-wide training on safety protocols, leading to a significant decrease in workplace accidents and injuries.
- Designed inventory control systems that streamlined ordering processes and reduced waste in supply management.
- Improved employee satisfaction by fostering a collaborative work environment and providing ongoing professional development opportunities.
- Provided exceptional customer service by addressing concerns promptly and effectively resolving issues related to general services functions within the organization.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Implemented a preventative maintenance program for all shop equipment, reducing downtime and extending the useful life of critical assets.
- Assisted in budget preparation and forecasting activities, ensuring optimal resource allocation to achieve financial objectives.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Achieved increase in productivity in fixed operations, parts and service department.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Branch Manger Alkhor Quick Service Center
Jaidah Group Qatar
10.2014 - 07.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Technical Support Engineer
Bavarian Auto Group
08.2011 - 09.2014
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
MBA - Business And Management
University of South Wales
United Kingdom 04.2001 -
Bachelor of Automotive Engineering Automotive Engi
Faculty of Engineering in El-Mattaria
Cairo 04.2001 -
Skills
Customer satisfaction
Customer relations
Employee evaluation
Employee retention
Marketing initiatives
Quality standards
Dealership management
Teamwork and collaboration
Team leadership
Multitasking
Operations management
Timeline
General Services Manager
AutoGroup (MG,Chevy and Opel)
09.2024 - Current
Branch Manger Alkhor Quick Service Center
Jaidah Group Qatar
10.2014 - 07.2024
Technical Support Engineer
Bavarian Auto Group
08.2011 - 09.2014
MBA - Business And Management
University of South Wales
04.2001 -
Bachelor of Automotive Engineering Automotive Engi
Faculty of Engineering in El-Mattaria
04.2001 -
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