Summary
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic
Elsadek Elsayed

Elsadek Elsayed

Zagazig,Egypt

Summary

Customer-focused professional with excellent communication and problem-solving skills, dedicated to delivering exceptional service and building strong client relationships. Experienced in handling inquiries, resolving complaints, and ensuring customer satisfaction in fast-paced environments. Passionate about understanding customer needs and providing tailored solutions. Skilled in teamwork, multitasking, and maintaining a positive attitude under pressure.

Work history

NIKE

Customer Service Engineer / Sales and Marketing
New Cairo, Cairo Governorate
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Conducted detailed root cause analyses for frequent issues; implemented long-term corrective actions.
  • Assisted clients remotely over the phone and via online platforms; provided immediate help when on-site visits were not possible.
  • Streamlined complaint handling process resulting in quicker resolution times.
  • Resolved complex customer issues leading to increased loyalty.

DOMINO’S

Technical Office Engineer / Customer Relations
New Cairo, Cairo Governorate
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Conducted research on latest industry trends to keep the team updated.
  • Maintained detailed records of project activities for future reference and audit purposes.
  • Provided technical support, ensuring smooth operation of office equipment.
  • Instigated preventive maintenance programs, thereby increasing longevity of office equipment.
  • Achieved cost reduction with strategic resource allocation.
  • Enhanced efficiency by streamlining office systems.
  • Developed training materials for new hires to understand technical procedures better.
  • Handled troubleshooting tasks promptly to minimise downtime in operations.
  • Managed complex engineering projects for successful completion.
  • Improved communication processes to boost productivity.
  • Reduced errors in technical documents by meticulous proofreading.
  • Increased employee satisfaction by implementing effective feedback system.
  • Led the implementation of new software tools for improved project management.
  • Assisted in budget planning and tracking, ensuring financial discipline in project execution.
  • Ensured compliance with health and safety regulations by regular inspections and audits.

Education

Bachelor of Law - Law

Lawrence University
Zagazig, Sharqia

Skills

  • Understanding of business processes
  • Telecommunication systems
  • Information security basics
  • Equipment calibration and testing
  • Customer needs identification
  • Project coordination experience
  • Proactive in client retention
  • Advanced troubleshooting techniques
  • Data entry proficiency
  • Ticketing system operation
  • Product demonstration proficiency

Languages

English
Advanced
Arabic
Fluent

Affiliations

  • Swimming

Timeline

NIKE

Customer Service Engineer / Sales and Marketing

DOMINO’S

Technical Office Engineer / Customer Relations

Bachelor of Law - Law

Lawrence University

Similar Profiles

Create profile
Elsadek Elsayed