Elsaeed Atef Ahmed Abdelghny Khedr
SB Relationship Manager
Kafr Ash Shaykh,egypt
Summary
Small Business Relationship Manager with strong background in fostering client relationships and driving business growth. Adept at identifying client needs, offering tailored financial solutions, and ensuring satisfaction through effective communication and problem-solving. Proven ability to work collaboratively within teams and adapt to evolving business environments. Known for reliability, strategic thinking, and focus on achieving measurable results.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Small Business Relationship Manager
Alex bank
Kafr Elshiekh
12.2023 - Current
- Managing a Small Business Portfolio with total amount 120M EGP across 65 clients in different industries
- Delivered consistent growth and profitability, exceeding portfolio performance targets.
- Ranked 3rd top achiever across Bank of Alexandria in 2024
- Built and maintained strong client relationships, driving customer satisfaction and retention.
- Supported SMEs with tailored financial solutions to enhance business growth and sustainability.
customer service officer
Alex bank
11.2017 - 11.2023
* focusing on building strong and long-lasting client relationships.
* Delivered tailored services and financial solutions aligned with each client’s needs.
* Contributed to enhancing customer satisfaction and strengthening trust in
Call Center Agent
Xceed Company
05.2017 - 10.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
Customer Service Agent
orange company
Cairo, Cairo Governorate
12.2016 - 06.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Education
Credit Course - Financial Analysis
Egyptian Banking Institution
Cairo07.2025
MBA - Business Administration
Kafr Elshikh University
Kafr Elshikh09.2023
Bachelor - Economics And Political Sciences
Cairo University
Cairo07.2015
Skills
- Ability for continuous learning
- Working under pressure proficiently
- Very good communication skills
- Leadership personality and charisma
- Negotiating skills and persuasion
- Cooperative in work team to achieve our target
- Analytical and goal oriented
References
Available upon request.
Training
- AMLB from Egyptian bank institute.
- Huthwaite spin selling skills from logic training & HR development.
- ICDL. from faculty of economics and political sciences.
- Human resources development from kafr el-sheikh University.
- Leadership skills development. from Cairo University.
Timeline
Small Business Relationship Manager
Alex bank
12.2023 - Current
customer service officer
Alex bank
11.2017 - 11.2023
Call Center Agent
Xceed Company
05.2017 - 10.2017
Customer Service Agent
orange company
12.2016 - 06.2017
Credit Course - Financial Analysis
Egyptian Banking Institution
MBA - Business Administration
Kafr Elshikh University
Bachelor - Economics And Political Sciences
Cairo University
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