Elshafey Mohamed
Giza
Summary
Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
7
7
years of professional experience
Work History
Quality Assurance Specialist
Almosfaer Company
07.2022 - Current
Coaching
- Responsible for evaluating and monitoring call quality and performance.
SME / support team
Almosafer / Seera, SA
09.2021 - 06.2022
- Supporting advisers and handling escalation calls
Travel Consultant
Almosafer / Seera, SA
05.2019 - 08.2021
- Handling after sales bookings ( Hotels / air flights )
Escalation Specialist
Raya - Etisalat UAE
04.2018 - 02.2019
Escalation desk ,Handling escalation calls
Customer Support Specialist
Raya - Etisalat UAE
01.2017 - 03.2018
International customer care Handling UAE residence in terms of Internet / Landline / IPTV services
Customer Support Specialist
Exceed,Te Data
7 2016 - 12.2016
Tech support Answering and handling technical calls related to ADSL / Landline services
Education
Bachelor of Law -
Cairo University
04.2001 -
Skills
Strong analytical skills
Computer skills : - Excellent command with microsoft office suite word, excel and powerpoint - ICDL course certified - CCNA course certified Travel agency skills : - Certified galileo ( Basic / advanced ) application / service - Certified amadeus ( Basic / advanced ) Other skills : - Work under pressure - Hard worker - Ability to learn - Ability to work in team
Team Collaboration
Timeline
Quality Assurance Specialist
Almosfaer Company
07.2022 - Current
SME / support team
Almosafer / Seera, SA
09.2021 - 06.2022
Travel Consultant
Almosafer / Seera, SA
05.2019 - 08.2021
Escalation Specialist
Raya - Etisalat UAE
04.2018 - 02.2019
Customer Support Specialist
Raya - Etisalat UAE
01.2017 - 03.2018
Bachelor of Law -
Cairo University
04.2001 -
Customer Support Specialist
Exceed,Te Data
7 2016 - 12.2016
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