Rojena Hermina
Cairo
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at Palmera for Projects through effective account management and exceptional customer service. Skilled in client relationship building and teamwork, I have successfully expanded client bases and fostered a supportive work environment, significantly improving team performance.
Overview
7
7
years of professional experience
15
15
years of post-secondary education
1
1
Language
Work History
Account Manager
Palmera for Projects
02.2020 - 11.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Assistant General Manager
Qudra Ltd
Cairo
03.2018 - 01.2020
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Education
Bachelor of Education - Main Education
Alexandria University
Egypt 09.2010 - 06.2025
Skills
Account management
Teamwork and collaboration
Account development
Customer service
Business development
Client relationship building
Timeline
Account Manager
Palmera for Projects
02.2020 - 11.2024
Assistant General Manager
Qudra Ltd
03.2018 - 01.2020
Bachelor of Education - Main Education
Alexandria University
09.2010 - 06.2025
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