Emad Mahdy
Sales Manager
Dubai
Summary
Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.
Goal-oriented manager with distinguished experience in Paper industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
33
33
years of professional experience
1
1
Certification
2
2
Languages
Work History
Sales Manager
OMEGA PAPER TRADING
09.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Analyzed market trends to identify new business opportunities, leading to Sales expansion
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
CEO
AL SHROUK PAPER INDUSTRIES
05.2018 - 08.2023
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Conduct research to identify new markets and customer needs
- Keep using KPI for all business processing to reach The company Goals
- Promote the company’s products/services addressing or predicting clients’ objectives
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Enhanced company reputation by implementing cutting-edge sustainability practices across all operations.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
- Analyzed industry trends and tracked competitor activities to develops the Company strategies
- Maintained P&L and shouldered corporate fiscal responsibility.
Head of Customer Support
Al Kamal Import Office
03.2012 - 05.2018
- Manage and Control Assets for Service and support tasks such as Installations, Repairs, Schedule Maintenances, Upgrade and any extra support tasks
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Coached Support team to develop strong customer support skills to minimize process issues and meet customer expectations.
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
- Managed a team of customer support representatives, providing ongoing training and development opportunities.
- Ensure following quality assurance for all service process
- Manages Services Topics (create staff schedules, manage workflow, handle staffing and employee issues, enforce departmental policy and procedures)
- Setting up training plan, Technical workshops, Personal skills development
- Lead and motivate staff, building trust, and partnership. Encourage and build a teamwork environment.
- Develop and train senior staff to provide a high level of support and leading.
- Capture and report on all Customer Service measurements, production, and turnaround time metrics using SAP Modules
Area Service Manager
Siemens Healthineers
09.2007 - 02.2012
- Lead and manage Eastern Area Field Service Engineers, to carry out and provide Siemens DX customers by excellent product support in Eastern Area & Bahrain
- Planning and scheduling of maintenance activities, preventive and regular site visits
Senior Biomedical Service Engineer
Dade Behring Diagnostics , A Siemens Company
10.1997 - 09.2007
- Install and Maintain Instruments in Eastern area Saudi Arabia
- Planning of maintenance activities, preventive and regular
- Ensure customer satisfaction by high level of Support and response
Field Services Engineer
Al Joman Establishment
04.1995 - 09.1997
- Maintain of Medical equipment in Ministry of Interior clinics across the KSA (Dental, Laboratories and Imaging Equipment)
Field Service Engineer
Servotronics
07.1992 - 04.1995
- Maintain and repair Medical Equipment Devices (ECG, Ultrasonic and Physiotherapy and Dental units)
Education
B.Sc. of Science - Electronics and Communications
Banha University
Egypt05.1987
Skills
Sales process improvement
Personal Information
Date of Birth: 28-Sep-1964
Certification
ISO 9001-2008 Lead Auditor
Training
- SAP- CS –PM implementation - Business owner service organization, 2013-01-01
- Leadership development and People Management for Senior Management, 2010-01-01
- Change Management, 2009-01-01
Timeline
Sales Manager
OMEGA PAPER TRADING
09.2023 - Current
CEO
AL SHROUK PAPER INDUSTRIES
05.2018 - 08.2023
ISO 9001-2008 Lead Auditor
12-2013
Head of Customer Support
Al Kamal Import Office
03.2012 - 05.2018
Area Service Manager
Siemens Healthineers
09.2007 - 02.2012
Senior Biomedical Service Engineer
Dade Behring Diagnostics , A Siemens Company
10.1997 - 09.2007
Field Services Engineer
Al Joman Establishment
04.1995 - 09.1997
Field Service Engineer
Servotronics
07.1992 - 04.1995
B.Sc. of Science - Electronics and Communications
Banha University