Eman Abdel Kader
Alexandria
Summary
Dedicated and results-driven professional with a proven track record in customer service, leadership, and problem-solving. Leveraging strong interpersonal skills to build lasting customer relationships while effectively leading teams to exceed performance targets. Ready to bring a blend of expertise and enthusiasm to drive success in your organization.
Overview
7
7
years of professional experience
Work History
Senior Advisor
Medmark Medical Insurance Brokerage
06.2018 - Current
Leading a team in:
- Following up and monitoring all payments.
- Ensuring customers are refunded correctly.
- Responding to inquiries regarding payments and refunds.
- Fixing payment issues.
Event Planner
Part Time - Yara Ammar Events
05.2021 - 10.2023
- Ensuring events go smoothly, including choosing venues, catering services, and hiring performers.
Customer Service Representative
Sutherland Global Services
01.2017 - 04.2018
- Managing incoming calls.
- Identifying and resolving customer concerns or issues.
- Ensuring satisfaction and maintaining a positive customer experience.
Education
Digital Marketing Course Accredited By The DMI -
The American University in Cairo
01-2024
Master's Degree - Management
University of Poitiers
01-2016
Bachelor of Commerce - Accounting
Alexandria University French Department
01-2016
High School Diploma -
Religieuses Franciscaines School
01-2012
Skills
- Team Building
- Problem Solving
- Team Work and Collaboration
- Excellent Communication
- Organizational Skills
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Timeline
Event Planner
Part Time - Yara Ammar Events
05.2021 - 10.2023
Senior Advisor
Medmark Medical Insurance Brokerage
06.2018 - Current
Customer Service Representative
Sutherland Global Services
01.2017 - 04.2018
Digital Marketing Course Accredited By The DMI -
The American University in Cairo
Master's Degree - Management
University of Poitiers
Bachelor of Commerce - Accounting
Alexandria University French Department
High School Diploma -
Religieuses Franciscaines School
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