Hi, I’m
Eman ehab
English teacher
Cairo
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
3
years of professional experience
4
years of post-secondary education
Work History
ConcentrixEgypt , Cairo
Quality Evaluator
09.2024 - 09.2025
Job overview
- Collaborated with cross-functional teams to ensure consistent quality standards across all departments.
- Performed root cause analysis of defects and implemented corrective actions, minimizing future occurrences of similar issues.
- Provided regular reports on quality evaluation findings to organizational leadership, helping to inform strategic decision-making processes related to product development and manufacturing operations.
ConcentrixEgypt , Cairo
Customer Service Representative
02.2024 - 09.2024
Job overview
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Al Farouk Islamic Language SchoolEgypt , Cairo
English Teacher
08.2023 - 01.2024
Job overview
- Developed innovative lesson plans to engage students in English language learning.
- Continued as a private teacher for different grades.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Sabilie Quran AcademyEgypt , Cairo
Secretary
07.2018 - 09.2018
Job overview
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Faculty of Women Egypt
Bachelor of Arts from English Language And Literature
09.2019 - 06.2023
Skills
Reporting and analysis
Timeline
Quality Evaluator
Concentrix
09.2024 - 09.2025
Customer Service Representative
Concentrix
02.2024 - 09.2024
English Teacher
Al Farouk Islamic Language School
08.2023 - 01.2024
Faculty of Women
Bachelor of Arts from English Language And Literature
09.2019 - 06.2023
Secretary
Sabilie Quran Academy
07.2018 - 09.2018