Eman Farag
Cairo
Summary
As a committed Business Applications Administrator, I bring a proven track record of achieving corporate objectives through diligent, methodical approaches. My expertise lies in thriving under pressure and seamlessly adapting to evolving scenarios, ensuring that the organization's brand is consistently elevated. I am on the lookout for a full-time role where I can tackle professional challenges by leveraging my strong interpersonal abilities, outstanding time management, and sharp problem-solving skills. My goal is to contribute to a dynamic team where my dedication and skill set can drive success.
Overview
11
11
years of professional experience
Work History
Senior ERP Specialist
Sadr Logistics
04.2025 - Current
- Manage and support Dynamics 365 daily operation including the following modules(General Ledger-Account payable-Account receivable-Cash and bank management-credit and collection -project management-system administration-Fixed asset-asset leasing -Human resources-production control-inventory management -procurement and sourcing -sales and marketing -subscription billing )
- Manage Dynamics 365 CRM solutions including Customer Service, Field service and sales&Marketing modules.
- Conduct ERP end user training with the new processes
- Collect and analyze business and technical requirements for digital transformation solutions.
SENIOR ERP SPECIALIST
Drymix-Weber
04.2022 - 03.2025
- Dynamics 365 Finance and operation administration and day to day operation including the following modules: (Accounts payable-accounts receivable-general ledger -Cash and bank management-fixed assets-asset management-procurement and sourcing-sales and marketing-inventory management - Production control-product information management-Credit and collections-system administration).
- Build Dynamics 365 workflow plus escalation schedules.
- Sql server support, Ax2012 Administration support used for historical data.
- Power apps daily support.
- Build Power BI Dashboards for the management with real time data updates automatic.
- Testing the applications with the new requirements.
- Azure AD administration.
- Participate in Attendance system integration with F&O.
- Participate in trucking power app integration with F&O.
- Participate in E-invoice integration with F&O.
- Participate in Dynamics 365 finance and operation implementation project.
- Migration of the Domain and servers, fully responsible to migrate AX2012 server from the old domain and built it on a new server.
SENIOR BUSINESS APPLICATION CRM365|AX2012|BI
Misr-Elkheir Foundation
02.2019 - 03.2022
- Customizes MS Dynamics CRM 365 to meet the solution's design requirements.
- Data Analysis Using Excel & Power BI dashboards.
- Dynamics AX2012 ERP system administrator.
- Administrate and support Ms Dynamics 365 day to day operations.
- Provide on-call consulting advice and technical support to various users regarding specific operational/applications issues.
- Design the system according to the client business cycle needs.
- Training sessions for the client defining how to use the system.
- Responsible to perform full test cycles before launch any new release, version, or new system on production environments.
- Monitors deliverables vs. specifications / requirements.
- Configure the application to meet a client's requirements using the Microsoft Dynamics CRM Customization Tool and Workflow Tool.
- Gather and understand client functional requirements.
- Configure and customize SharePoint.
- Participated in MEK website integration with CRM.
- Participated in Health portal integration with CRM.
- Participated in ELO CMS implementation.
- Participated in Sak-Elodhya delivery system integration with CRM.
- Participated in Point-of-sale development of MEK Campaigns.
SENIOR IT SUPPORT ENGINEER
Misr-Elkheir Foundation
02.2017 - 02.2019
- Administrative work related to information technology.
- Using active directory to create users and groups.
- Request all purchase requisitions equipment related to information technology and specify its technical specifications.
- Ticketing and asset management system.
- Solve user problems in network and system.
- Support users for hardware and software issues.
TECHNICAL SUPPORT
Xceed company
01.2016 - 02.2017
- Determines requirements by working with customers.
- Answers inquire by clarifying desired information, researching, locating and providing information.
- Resolve problems by clarifying issues; researching and exploring answers add alternative solutions; implementing solutions; escalating unresolved problems.
TRAINER
Higher institute of computer science and technology
11.2014 - 10.2015
- Teach fiber optics- electronic circuits -ICDL- network basics.
Education
BACHELOR OF ENGINEERING - Electrical Communications Engineering
Assiut
Skills
- Dynamics365 Finance and operation
- Dynamics CRM 365
- Sql servers Administration
- AX 2012
- Power BI Dashboard
- Azure AD
- Technical support
- Testing
- Training
- SharePoint
- SQL Query
- Server 2008 r2,2012R2,2016
- Power apps
- Power platform-Power automate
- Data Analyst
- Database
Languages
Arabic
English
Personal Information
- Title: Business Applications Administrator
- Date of Birth: 1988-09-28
- Nationality: Egyptian
- Marital Status: Married
Timeline
Senior ERP Specialist
Sadr Logistics
04.2025 - Current
SENIOR ERP SPECIALIST
Drymix-Weber
04.2022 - 03.2025
SENIOR BUSINESS APPLICATION CRM365|AX2012|BI
Misr-Elkheir Foundation
02.2019 - 03.2022
SENIOR IT SUPPORT ENGINEER
Misr-Elkheir Foundation
02.2017 - 02.2019
TECHNICAL SUPPORT
Xceed company
01.2016 - 02.2017
TRAINER
Higher institute of computer science and technology
11.2014 - 10.2015
BACHELOR OF ENGINEERING - Electrical Communications Engineering
Assiut