Eman Fathi
HR Generalist
Hadaek Al Ahram Giza
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
HR Generalist
EBS combany
Giza
01.2023 - 04.2023
- Manage the full-cycle recruitment process, including job postings, screening resumes, interviewing candidates, and extending job offers.
- Conduct new hire orientations and onboarding activities to ensure a smooth transition for new employees.
- Provide guidance and support to managers and employees on a range of HR-related topics, including performance management, disciplinary action, and workplace policies and procedures.
- Administer benefits programs, including enrollment, claims processing, and employee communication.
- Ensure compliance with Egyptian employment laws and regulations, and maintain accurate HR records and documentation.
- Participate in HR projects and initiatives as assigned.
Freelancer Recruiter
Guide academy
Giza
01.2023 - 03.2023
- Develop and execute recruiting strategies to identify and attract top talent to our organization.
- Source and screen candidates using a variety of recruiting tools and techniques, including job boards, social media, and referrals.
- Conduct phone and in-person interviews to assess candidate qualifications, skills, and cultural fit.
- Manage the hiring process, including scheduling interviews, coordinating candidate assessments, and negotiating job offers.
- Partner with hiring managers to understand their hiring needs and develop job descriptions and candidate profiles.
- Build and maintain relationships with candidates and hiring managers to ensure a positive candidate experience.
- Maintain accurate and up-to-date candidate and hiring data in our applicant tracking system.
Senior Customer Service Representative
Etisalat Misr
Smart village, Giza
11.2016 - 04.2019
- Manage and lead a team of customer service representatives, providing guidance and support to ensure that customer inquiries and issues are handled effectively and efficiently.
- Handle escalated customer issues and complaints, resolving them in a timely and satisfactory manner.
- Identify opportunities for process improvements to enhance the customer experience, and work with cross-functional teams to implement these changes.
- Maintain up-to-date knowledge of products, services, and company policies and procedures in order to provide accurate and helpful information to customers.
- Analyze customer feedback and data to identify trends and areas for improvement, and make recommendations to senior management.
- Ensure that team members are trained and equipped with the tools and resources necessary to provide exceptional customer service.
- Monitor team performance metrics and take corrective action as needed to ensure that service level agreements are met.
Accountant
the Syrian Company for Spinning and Weaving
Qaliopia
05.2016 - 11.2016
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Improved data collection, financial analysis and financial modeling to optimize practices and retain customers.
- Evaluated and improved financial records to make important business decisions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Prepared working papers, reports and supporting documentation for audit findings.
- Trained new employees on accounting principles and company procedures.
Education
Bachelor's Degree of Commerce - Accounting Department
Ain Shams University
Cairo 09.2012 - 05.2016
PHRI Certification - Human Resources Management
Egyptian Business School
Nasr City Cairo 11.2022 - 03.2023
Skills
Training development
Talent management
File and records management
Recruitment
Decision-Making
Flexible and Adaptable
Planning and Coordination
Hard working
Individual and team working
MS office
Presentation
Dealing with new technologies
Excellent Communication
Analytical and Critical Thinking
Timeline
HR Generalist
EBS combany
01.2023 - 04.2023
Freelancer Recruiter
Guide academy
01.2023 - 03.2023
PHRI Certification - Human Resources Management
Egyptian Business School
11.2022 - 03.2023
Senior Customer Service Representative
Etisalat Misr
11.2016 - 04.2019
Accountant
the Syrian Company for Spinning and Weaving
05.2016 - 11.2016
Bachelor's Degree of Commerce - Accounting Department
Ain Shams University
09.2012 - 05.2016