Eman Hassan
Operation Manager
Dubai ,SHR
Summary
Operations Officer with healthcare operations experience spanning workflow coordination, regulatory compliance, and service delivery improvement. Leads budget management, cross-functional team support, and process changes that strengthen patient care and administrative performance. Builds efficient operations by streamlining technology use, reducing friction in daily routines, and aligning work with clinical and stakeholder requirements.
Overview
4
4
Certifications
6
6
years of professional experience
Work History
Operations Manager
Core42
2024.12 - 2026.07
- Track 5 daily operations tasks while keeping patient flow and administrative work aligned.
- Improve service delivery by refining operational workflows and simplifying day-to-day process handoffs.
- Coordinate multidisciplinary teams to support consistent execution and professional development.
- Implement healthcare technologies that streamline administrative work and support better patient care.
- Analyze budgets and financial reports to identify cost-saving opportunities without reducing service quality.
- Collaborate with physicians, insurers, and regulatory bodies to align operations with healthcare standards.
Operations Officer
Daman National Health Insurance
2022.03 - 2024.11
- Managed 6 operational reviews daily to keep healthcare procedures aligned with policy and patient safety standards.
- Oversaw daily operational activities to keep healthcare workflows aligned with internal policies and safety protocols.
- Led cross-functional teams on performance improvement initiatives to strengthen efficiency, cost control, and care quality.
- Supported budget preparation and resource allocation to optimize operational performance across healthcare functions.
- Developed staff training programs that improved competency and reinforced best-practice adherence.
- Prepared data analysis and reporting materials to track operational performance and support improvement decisions.
Technical Support Expert
Etisalat UAE
2020.02 - 2022.12
- Developed retention strategies that increased customer loyalty by 30%.
- Resolved billing disputes and account issues with a 95% success rate.
- Exceeded collection targets for 12 consecutive months through advanced negotiation and consistent follow-up.
- Handled technical support inquiries, clarified service policies, and guided customers through account next steps.
- Tracked customer interactions in CRM and analyzed recurring issues to support process improvements.
Education
Bachelor of Arts - English Language and Literature
Aswan University.
Egypt.6 2018
Skills
Healthcare operations management
Process improvement
Budget management
Data analysis & reporting
Policy clarification & process improvement
Patient complaint resolution
Effective communication & negotiation
Multitasking in high-pressure environments
Stakeholder coordination
Complaint handling & resolution
Certification
IELTS
Timeline
Operations Manager
Core42
2024.12 - 2026.07
Operations Officer
Daman National Health Insurance
2022.03 - 2024.11
Technical Support Expert
Etisalat UAE
2020.02 - 2022.12
Bachelor of Arts - English Language and Literature
Aswan University.