Eman Hassan Khodeir
Cairo
Summary
Experienced professional with a versatile skill set in project management, problem-solving, and collaboration. Committed to contributing to the growth and success of your organization while continuously developing skills. Known for adaptability and a proactive approach, consistently delivering effective solutions with a strong commitment to quality. Ready to leverage expertise in driving impactful outcomes for your team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Agent
June Homes
06.2024 - Current
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Built diverse and consistent sales portfolio.
- Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients.
- Educated clients on sales and buying processes and advised buyers on making decisions.
Regional Learning and Development Lead
GP Strategies
07.2023 - 01.2025
- Company Overview: Working as an HR Learning associate, and handling the internal L&D activities for both MetLife and Gilead
- Primary POC for Stakeholders in Region for all Operational / Administrative activities
- CII and LOMA Exam /Certification Management, Reporting and Administrative Liaison
- Registering participants, troubleshooting, learner support, detailed status reporting/tracking
- Supporting administration of ILT/VILT classes
- LMS (Success Factors/Oracle/SumTotal) set up, registering participants, hybrid sessions so reconciling rosters
- Classroom bookings
- Pre work/post work distribution
- DSU Management across the region
- System accesses to DAP
- Weekly / Monthly reporting and Administrative Liaison across the region
- Working as an HR Learning associate, and handling the internal L&D activities for both MetLife and Gilead
Learning and Development Specialist
GP Strategies
10.2021 - 07.2023
- Company Overview: Being a part of the HR team (Learning and Development team) and handling all internal HSBC Egypt L&D activities
- Owning on/off-boarding processes, benefits programs, and People reporting
- Schedule and administer enrolments including, monitoring participation numbers, to ensure minimum delegate numbers are achieved, and highlighting low enrolments to appropriate point of contact
- Attend demand Planning Meetings, planned and ad hoc with recommended HR agenda
- Set up courses using appropriate internal LRM / Learning Management System and database, in line with standard operating procedures
- Coordinate projects and classroom trainings virtual and on the ground, logistics, room bookings, attendance, facilities, and calendar invites
- Handle end-to-end internal HSBC L&D invoicing process
- Independently plans, schedules, and executes day-to-day work and objectives with minimal direction, within the limits of established policies, guidelines, and procedures, with most tasks delivered in the form of encouraged results and some impact on others within the job area
- Being a part of the HR team (Learning and Development team) and handling all internal HSBC Egypt L&D activities
E-Learning & Development Project Manager
E3 Business
01.2017 - 01.2021
- Company Overview: Managed the L&D process for the English version of the retired project
- Data mining, approaching the candidates based in Egypt, Europe, Nigeria, Kenya, and South Africa and approving the qualified ones
- Managed the instructional design process by coordinating cross-functional teams, including SMEs, scriptwriters, graphic designers, and motion graphic specialists, to develop high-quality learning solutions
- Ensured timely delivery of each phase by establishing clear timelines, monitoring progress, and resolving bottlenecks between teams
- Acted as the central point of communication, ensuring alignment across creative, technical, and instructional teams for a cohesive product
- Implemented feedback loops post-delivery to measure training effectiveness and identify areas for improvement
- Testing the website and the content (PC, mobile and app version) from a technical and user perspective
- Managed the L&D process for the English version of the retired project
Technical Support
Convergys
01.2014 - 01.2017
- Company Overview: Work closely with the engineering, systems, and network operations/Tier III/Support teams on hand-off for service delivery projects
- Provide feedback and assist management with prioritization of problem resolution
- Working closely with the HR and handling some tasks, like time sheet, new joiners' development
- Work closely with the engineering, systems, and network operations/Tier III/Support teams on hand-off for service delivery projects
Customer Service Representative
Vodafone UK
01.2012 - 12.2013
Education
No Degree - Agile Certified Practitioner
PMI-ACP
07-2025
Skills
- Project Management Skills
- Project Coordination and Execution
- Stakeholder Engagement and Management
- Project Planning and Scheduling
- Onboarding and Offboarding
- Training Programs
- Learning and Development (L&D) Skills
- Learning Management System (LMS) Administration
- Resource Allocation and Logistics Coordination
- Administrative Liaison Across Regional Teams
- Microsoft Excel - PowerPoint - Word - Outlook - Teams
- Systems implementation
- Project development
Certification
Agile Certified Practitioner (PMI-ACP), in progress
Languages
Arabic
English
Timeline
Sales Agent
June Homes
06.2024 - Current
Regional Learning and Development Lead
GP Strategies
07.2023 - 01.2025
Learning and Development Specialist
GP Strategies
10.2021 - 07.2023
E-Learning & Development Project Manager
E3 Business
01.2017 - 01.2021
Technical Support
Convergys
01.2014 - 01.2017
Customer Service Representative
Vodafone UK
01.2012 - 12.2013
No Degree - Agile Certified Practitioner
PMI-ACP
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