Summary
Overview
Work History
Education
Skills
Computing Experience
Personal Information
Pets
Timeline
BusinessDevelopmentManager
Eman Mahmoud Ghoneim

Eman Mahmoud Ghoneim

Senior Operation Officer

Summary

Seeking a challenging position in growth potential organization where my skills and abilities can be utilized within teamwork.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Counter Agent

Flynas
08.2024 - Current

· For now i am support Ticketing Team due to shortage staff .

Senior Operations Officer

BLS International Services
01.2023 - Current

· Get promoted

Operation Officer

BLS International Services
08.2022 - 01.2023

· The Visa and Immigration Consultant must interview all clients and deal with all applications face to face and by post to ensure that the client is suitable.

Banking Customer Service Representative

SAIB
11.2021 - 08.2022

· Handling customers complaints and inquiry by phone calls.

Customer Service Representative

Americana
09.2020 - 10.2021

· Handling Customer Orders and Complains .

Operation Officer

VFS Global
06.2019 - 06.2020

· The Visa and Immigration Consultant must interview all clients and deal with all applications face to face and by post to ensure that the client is suitable.

Receptionist

Eye Subspecialty Center
09.2018 - 06.2019
  • Receiving calls from patients and handling their inquiries.

Receptionist

Hafiz Sherif— Mega Scan Radiology Center
01.2016 - 01.2017

· Handles customer inquiries from beginning of the inquiry to its closing

Customer Service Representative

Raya Customer Experience
01.2014 - 01.2015

Education

Bachelor of Arts - History

Ain Shams University
Collage Of Girls
04.2001 -

Skills

Strategic Issue Resolution

Computing Experience

  • Well Experienced in the use of Windows All environment
  • MS Office including word, excel & PP

Personal Information

  • Place of Birth: Cairo
  • Date of Birth: o2-Jan-1995
  • Gender: Female
  • Nationality: Egyptian
  • Marital Status: Single

Pets

Animals Lover .

Timeline

Counter Agent

Flynas
08.2024 - Current

Senior Operations Officer

BLS International Services
01.2023 - Current

Operation Officer

BLS International Services
08.2022 - 01.2023

Banking Customer Service Representative

SAIB
11.2021 - 08.2022

Customer Service Representative

Americana
09.2020 - 10.2021

Operation Officer

VFS Global
06.2019 - 06.2020

Receptionist

Eye Subspecialty Center
09.2018 - 06.2019

Receptionist

Hafiz Sherif— Mega Scan Radiology Center
01.2016 - 01.2017

Customer Service Representative

Raya Customer Experience
01.2014 - 01.2015

Bachelor of Arts - History

Ain Shams University
04.2001 -
Eman Mahmoud GhoneimSenior Operation Officer