Hi, I’m
Eman Nabil
HR Section Head
Egypt,Cairo
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across telecom, technical and tourism company environments.
Overview
14
years of professional experience
3
Certifications
Work History
HaaderEgypt, Cairo
HR Section Head
05.2021 - Current
Job overview
- Oversee company payroll and performance evaluation systems.
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Reviewed time records for 100 to 150 employees to verify accuracy of information.
- Provided expert advice on complex pay-related matters such as overtime calculations, garnishments, bonuses, or deductions to both employees and managers alike.
- Mentored junior team members, helping them develop the skills necessary for career advancement within the payroll field.
- Calculated deductions and processed payroll for employees.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Successfully transitioned from a manual to an electronic payment system for direct deposit enrollments, reducing paper waste within the organization.
- Maintained employee confidence with secure handling of sensitive information during all stages of the payroll process.
- Conducted annual salary reviews to ensure fair compensation across the organization based on market trends and internal benchmarks.
- Design company policies and procedures.
- Develop fair HR policies and ensure employees understand and comply
with them. - Review and update our employment contracts and agreements.
- Manage internal communication projects (like job satisfaction surveys).
- Coordinate with department managers to forecast future hiring needs.
Update current and design new recruiting procedures (e.g. job application). - Forecast hiring needs and ensures the recruitment process runs smoothly.
- Plan, review and monitor the recruitment, selection and interviewing
process to ensure that the process is applied and the selection criteria are
met. - Supervise all personnel programs such as life and medical insurance,
pension plans, vacations, sick leave, and any employee assistance. - Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
TravelYallaEgypt, Cairo
HR Section Head
09.2019 - Current
Job overview
- Built relationships with external recruitment agencies to source short- and long-term staff for roles across organization.
- Provided expert legal advice on disciplinary and grievance issues to support management.
- Screened, interviewed and hired candidates to facilitate smooth recruitment procedures.
- Identified and solved complex strategy problems impacting management and business direction.
- Compiled and updated employee files in electronic and paper formats to maintain accurate records.
- Evaluated and resolved employee performance-based claims and harassment incidents.
- Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions.
- Organized employee appraisal reviews to discuss performance with managers and assess compensation.
- Kept working HR systems in compliance with current employment laws and made proactive changes to keep pace with industry trends.
- Coordinate with department managers to forecast future hiring needs.
Update current and design new recruiting procedures (e.g. job application). - Forecast hiring needs and ensures the recruitment process runs smoothly.
‑ Plan, review and monitor the recruitment, selection and interviewing
process to ensure that the process is applied and the selection criteria are
met. - Supervise all personnel programs such as life and medical insurance,
pension plans, vacations, sick leave, and any employee assistance. - Oversee daily operations of the HR department.
- Administered comprehensive and equitable compensation and benefit plans for staff to optimise onboarding process.
- Organized orientations, events and activities for employees to deliver objectives of organization.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Recruited top talent to maximize profitability.
- Mentored junior recruiters in best practices for efficient candidate sourcing, interviewing techniques, and relationship building with hiring managers.
- Collaborated with HR team members to ensure a seamless onboarding experience for new hires through effective communication and coordination of orientation programs.
- Developed strong relationships with hiring managers to better understand their needs, resulting in improved candidate selection.
- Managed all aspects of the interview process including scheduling, conducting interviews, providing feedback, and negotiating offers with candidates.
Tourto Electronic Marketing ʻʼAttar TravelʼʼEgypt, Cairo
Senior HR Specialist
01.2019 - 08.2019
Job overview
- Manage all personnel & payroll processes, Social Insurance, Income taxes,
and Labor office relations. - Design job descriptions and specification for the whole company position.
- Lead employees engagement activities.
- Conduct performance appraisals to the whole employees twice per year to ensure that the employees' performance is aligned with organizational goals.
- Deliver effective induction programs to familiarize employees with the
company's culture, benefits, policies, and procedures. - Coordinate with department managers to forecast future hiring needs.
- Forecast hiring needs and ensures the recruitment process runs smoothly.
- Plan, review and monitor the recruitment, selection and interviewing
process to ensure that the process is applied and the selection criteria are
met. - Prepare monthly company payroll taking into consideration all actions that
impact the payroll such as overtime, vacations, resignations, etc.) - Develops, recommends and supervise the implementation of personnel
policies and procedures. - Supervise all personnel programs such as life and medical insurance,
pension plans, vacations, sick leave, and any employee assistance. - Process employees' queries and respond in a timely manner.
Tourto Electronic Marketing ʻʼAttar TravelʼʼEgypt, Cairo
HR Generalist
09.2017 - 12.2018
Job overview
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Conducted thorough job analyses to create accurate job descriptions for various roles within organization.
- Improved employee retention by implementing effective onboarding and training programs.
- Overseeing the hiring process, which includes coordinating job posts,
reviewing resumes, and performing reference checks. - Informing job applicants of job duties, responsibilities, benefits, schedules,
working conditions, promotion opportunities, etc. - Stay up‑to‑date and comply with changes in labor legislation.
- Provide support to employees in various HR related topics such as leaves,
compensation etc. and resolve issues and problems. - Processing all personnel action forms and ensuring proper approval.
- Maintain and update human resources documents, such as organizational
charts, employee handbooks or directories, or performance evaluation
forms. - Calculating the correct amount incorporating overtime, deductions,
bonuses etc. with the assistance of a computer system.
Wasla OutsourcingEgypt, Cairo
Recruitment Team leader
07.2017 - 11.2017
Job overview
- Hiring more than 200 candidates in 15 different vacancies according to the
annual manpower planning. - Implement the internal recruitment process and increase the internal
vacancies opportunities. - Conduct job analysis process and update the job descriptions for more than
20 different positions. - Responsible for the newly comers orientation sessions, and developing the
orientation's program material. - Develops a competency‑based interview process.
- Deliver Recruitment & Selection services based upon managing Key
Performance Indicators (KPI).
Wasla OutsourcingEgypt, Cairo
Recruitment Specialist
01.2016 - 06.2016
Job overview
- Employment forecasting and planning to decide how many employees and
budget we need. - Meeting with managers to discuss their needs.
- Build pool of candidates.
- Developing job description and job specification and create it for any
position. - Recruiting and interviewing plan for each open position.
- Effectively fill open positions.
- Build and create applicant sources from inside the company by (Job
Posting – Rehiring Former Employees – Succession Plan) and from outside
company by (Internet – Advertising – Employment Agencies – ODRS – Walks
in – Referrals). - Call the potential candidates for the interviews and preparing interviews
issues like (English test and IQ test). - Inform applicants about the hiring procedures, working hours, benefits, and
time off.
IMI InternationalEgypt, Cairo
Recruitment Specialist
10.2015 - 12.2015
Job overview
- Wrote and published job descriptions for complex roles.
- Headhunted candidates by identifying and approaching targeted individuals to client specifications.
- Resourced, inducted and onboarded over 1500+ staff annually.
- Build pool of candidates.
- Conducted pre-screening checks and interviews with applicants.
- Developing job description and job specification and create it for any
position. - Recruiting and interviewing plan for each open position.
- Effectively fill open positions.
- Build and create applicant sources from inside the company by (Job Posting
- Rehiring Former Employees – Succession Plan) and from outside company
by (Internet – Advertising – Employment Agencies – ODRS – Walks in –
Referrals). - Call the potential candidates for the interviews and preparing interviews
issues like (English test and IQ test). - Inform applicants about the hiring procedures, working hours, benefits, and
time off.
Kidzania CairoEgypt, Cairo
Operations Coordinator
01.2014 - 09.2015
Job overview
- Supervise and manage zupervisors keeping them on track by overseeing
their work and analyzing their performance on a regular basis. - Help and handle visitors and solve their problems.
- Make sure that every establishment has all daily materials to start the shift.
- Train zupervisors and make them ready for dealing with kids.
- Supervising the work activities and suggesting implementing changes,
which will make the output more effective. - Use the companyʼs proprietary online systems to manage daily tasks to
include placing warehouse work order, daily sorting and data mining for
daily reports. - Plan, schedule and manage daily inventory to insure appropriate and timely
inventory turns. - Responsible for a team of 50 members and Submit the monthly schedule
according to the headcount analysis. - Keeping the employees on track by overseeing their work and analyzing
their performance on a regular basis. - Ensure workflow and processes are followed as needed to achieve business
objectives and maximum level of operational efficiency.
Kidzania CairoEgypt, Cairo
Establishment Zupervisor
06.2013 - 12.2013
Job overview
- Supervise and manage kids and dealing with them in some activities and
help them to know the meaning of earn kidzania currency. - Elaborate that all tools of the establishment is complete and prepared.
- Teach kids and help them to understand the content of the activity.
- Handle angry parents and visitors.
VodafoneEgypt, Cairo
Customer Care Representative
07.2011 - 07.2012
Job overview
- Handling outbound calls.
- Handle customer's complaints.
- Ensure customer satisfaction.
- Know‑how on how to deal with internal and external customers either on
phone or face to face.
EtisalatEgypt, Cairo
Customer Service Advisor
04.2010 - 07.2011
Job overview
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Cairo UniversityCairo
Diploma of Higher Education from Mass Communication
Skills
Computer Skills:
Excellent command Microsoft Office 2019
Excellent command of Microsoft Windows 10
Communication skills
Negotiation skills
Problem solving skills
Calm under pressure
Positive communication strategies
Meeting expectations
Certification
Human Resources Diploma.
Timeline
HR Section Head
Haader
05.2021 - Current
HR Section Head
TravelYalla
09.2019 - Current
Senior HR Specialist
Tourto Electronic Marketing ʻʼAttar Travelʼʼ
01.2019 - 08.2019
HR Generalist
Tourto Electronic Marketing ʻʼAttar Travelʼʼ
09.2017 - 12.2018
Recruitment Team leader
Wasla Outsourcing
07.2017 - 11.2017
Recruitment Specialist
Wasla Outsourcing
01.2016 - 06.2016
Recruitment Specialist
IMI International
10.2015 - 12.2015
Operations Coordinator
Kidzania Cairo
01.2014 - 09.2015
Establishment Zupervisor
Kidzania Cairo
06.2013 - 12.2013
Customer Care Representative
Vodafone
07.2011 - 07.2012
Customer Service Advisor
Etisalat
04.2010 - 07.2011
Cairo University
Diploma of Higher Education from Mass Communication