EMAN AHMED ELSHORBAGY

Business Development -Bancassurance Allianz – Cairo, New Cairo

Senior Manager-Business Development 01/2022 to Current

Sales & Business Growth (Bank Partnership Management) 01/2016 to Current

· Relationship Leadership: Act as the primary liaison between Allianz Egypt and a key bank partner, overseeing the partnership across all aspects of business and ensuring strong collaboration between both entities.

· Strategic Planning: Drive the joint business planning process with bank management and internal stakeholders (market management, investment, operations, finance), focusing on profitability, operational efficiency, and long-term competitiveness.

· Growth & Market Development: Identify and capitalize on growth opportunities, competitive threats, and emerging market trends, transforming insights into strategies that expand market share and strengthen partnership value.

· Customer-Centric Solutions: Champion a segment-based, need-driven sales approach, tailoring products to customer segments to secure competitive advantage and deliver sustainable portfolio growth.

· Sales Force Development & Performance: Define and oversee KPI frameworks for the partnership’s sales force, aligning performance with remuneration and career progression. Collaborate with HR to ensure availability, development, and retention of top talent.

· Cross-Functional Collaboration: Partner with internal teams (sales, marketing, finance, HR, operations) to ensure seamless execution of joint initiatives, delivering consistent value to both Allianz and the bank.

Customer Retention & Portfolio Management 01/2024 to Current

· Strategic Leadership: Spearhead a long-term enterprise-wide Customer Retention Program, shaping strategy to reduce churn, strengthen customer loyalty, and maximize portfolio profitability.

· Cross-Functional Alignment: Lead and mentor geographically dispersed retention teams and a central call center, ensuring seamless coordination across business development, marketing, customer service, and training functions to deliver unified customer engagement.

· Data-Driven Strategy: Design and implement data-driven retention strategies by analyzing attrition drivers, customer feedback, and performance data.

· Segmentation & Growth: Lead the design of portfolio segmentation and personalized engagement models, driving customer satisfaction, upselling, and cross-selling opportunities across diverse client groups.

· Scalability & Sustainability: Expansion of Scope: Currently leading the rollout of retention initiatives across all agreements, scaling the project from targeted interventions to a comprehensive portfolio-wide strategy.

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Assistant Manager 01/2009 to 12/2015

Allianz – Cairo, New Cairo

· Ensure implementation of agreed strategies, actions and business plans with bank partners withinthe assigned bank branches and to control the overall sales indicators, propose actions and provide direct manager with recommendations.

· Develop good and efficient relationship with the management of branches to be able to achieve assigned targets and to improve the overall performance for bank staff and Bancassurance sales force in addition to ensure regular meetings with the assigned bank branches continuously in order to improve the overall performance.

· Coaching and motivation of sales team and provide them with technical support and evaluateteam members performance regular as well ensure the availability of skilled staff to accomplishagreed targets in coordination with direct manager.

· Ensure timely and seamless communication with other departments in the company that contribute to the performance of the assigned bank branches

· Adheres to all company policies, business ethics as well as other department’s procedures andensures that they are communicated within the team effectively as well keeping up to date withcompany’s standards, policies, procedures and authority limits that affect the implementation ofresponsibilities.

Insurance Representative 06/2006 to 12/2008

Allianz – Cairo, Dokki

· Driving sales and achieve target of the bank branch(s).

· Conduct full fact-finding and recommend customized solutions to secure and enrich bank customers.

· Perform excellent customer service and business conversation activities on the assigned branch/s including customer inquiries, requests and complaints and all other issues related tocustomer service in coordination with AM.

· Engage in an open and trusting relationship with bank's branch manager(s) /officers and staff.

• Direct and coach the sales team, plan to outperform and maximize assigned area revenue growth in line with company’s and bank’s agreed business plan while ensuring sales quality
• Main Tasks:
• Ensure implementation of agreed strategies, actions and business plans with bank partners within the assigned bank branches and to control the overall sales indicators, propose actions and provide direct manager with recommendations
• Develop good and efficient relationship with the management of branches to be able to achieve assigned targets and to improve the overall performance for bank staff and Bancassurance sales force in addition to ensure regular meetings with the assigned bank branches continuously in order to improve the overall performance
• Coaching and motivation of sales team and provide them with technical support and evaluate team members performance regular as well ensure the availability of skilled staff to accomplish agreed targets in coordination with direct manager
• Ensure timely and seamless communication with other departments in the company that contribute to the performance of the assigned bank branches
• Adheres to all company policies, business ethics as well as other department’s procedures and ensures that they are communicated within the team effectively as well keeping up to date with company’s standards, policies, procedures and authority limits that affect the implementation of responsibilities.

• My role: Build a strong base of prospects, maintain productive relationship with partner's staff, achieve assigned production targets, promote and safeguard a strong focus on customers and bank partner’s expectations
• Main Tasks:
• Driving sales and achieve target of the bank branch(s)
• Conduct full fact-finding and recommend customized solutions to secure and enrich bank customers
• Perform excellent customer service and business conversation activities on the assigned branch/s including customer inquiries, requests and complaints and all other issues related to customer service in coordination with AM
• Engage in an open and trusting relationship with bank's branch manager(s) /officers and staff.