Eman Alfatatry
Giza
Summary
Client-focused professional with 10+ years of experience across hospitality, real estate, telecommunications, and lifestyle
brands. Skilled in managing client relationships, handling escalations calmly, coordinating across teams, and delivering
consistent service standards in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Communications Manager
Noor Data Network
08.2019 - 08.2022
- Assisted in developing internal communication strategies to enhance employee engagement.
- Supported content creation for newsletters and social media platforms, promoting company initiatives.
- Managed email communications and coordinated responses by to ensure timely information dissemination. Reduced internal response time by 40%
- Assisted in organizing events and meetings, facilitating effective communication among teams.
- Collaborated with cross-functional teams to align messaging across various channels.
- Developed compelling content for company website and social media channels, driving user engagement and conversions.
- Developed key message frameworks to ensure consistent messaging across all channels and touchpoints within the organization.
- Evaluated existing communication strategies and made data-driven recommendations for improvement, resulting in increased overall effectiveness.
Content & Social Media Manager|
Salem Fabrics
05.2018 - 08.2019
- Developed and managed engaging content strategies across multiple social media platforms. Increased following by 85% on instagram.
- Analyzed performance metrics to refine content and increase audience engagement.
- Coordinated with fashion designers to enhance brand visibility and reach targeted demographics by providing the latest fabric trends to their customers. Increased designer relations by 40%.
- Analyzed market trends to aid purchasing decisions and optimize inventory levels.
- Conducted competitive analysis to identify opportunities for product differentiation in the marketplace.
- Reviewed proposals, qualified vendors, and recommended optimal suppliers.
- Analyzed fashion trends and customer preferences, ensuring a well-curated product selection.
- Sourced new vendors for exclusive partnerships, expanding product offerings and increasing customer interest.
CRM Manager
Inertia
02.2017 - 02.2018
- Mentored junior staff on best practices for CRM utilization and data management.
- Established protocols for data accuracy and integrity within the CRM system.
- Championed a culture of continuous improvement by regularly reviewing and updating CRM processes and strategies, maintaining a focus on achieving organizational goals.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Handed over 80% of completed units to owners across the company's projects, ensuring snags are handled by the FM team and proper documentation is in place.
- Hire a facility management company to assist with handed over units and facilitate tenants’ operations.
Senior Property Consultant
Damac Properties Dubai
03.2016 - 02.2017
- Analyzed market trends to provide clients with data-driven insights for strategic decision-making.
- Increased client satisfaction by providing comprehensive property consultations and tailored real estate solutions.
- Reviewed and executed confidential documents, contracts and disclosures.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients in Egypt that are expressing interest in purchasing properties overseas.
Property Consultant
Capital Developments
06.2015 - 03.2016
- Guided clients through property buying processes, ensuring informed decision-making and satisfaction.
- Facilitated property viewings, showcasing features and benefits to potential buyers effectively by presenting on the masterplan.
- Negotiated favorable terms on behalf of clients, enhancing deal outcomes and client relationships.
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
- Implemented feedback mechanisms to enhance customer experience and address concerns proactively.
- Expanded client base by participating in networking events, seminars, trade shows, and other industry-related activities that provided exposure to potential customers.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Monitored local real estate markets closely, staying informed on key developments and trends affecting property values.
Senior Client Relations Specialist
Palm Hills Developments
01.2014 - 06.2015
- Developed and maintained strong client relationships, enhancing customer satisfaction and loyalty.
- Coordinated project timelines and deliverables with clients, ensuring alignment with expectations.
- Streamlined communication processes between clients and internal teams to improve response times.
- Facilitated training sessions for junior staff on best practices in client relations and service excellence.
Client Relations Specialist
Emaar Misr
10.2011 - 08.2013
- Cultivated strong client relationships through effective communication and personalized service strategies.
- Resolved client inquiries and issues promptly, enhancing overall satisfaction and loyalty.
- Coordinated with cross-functional teams to streamline client onboarding processes, ensuring smooth transitions.
- Developed training materials for new team members, improving onboarding efficiency and knowledge retention.
Concierge Agent
Fairmont Nile City
06.2010 - 01.2011
- Managed guest inquiries and provided tailored recommendations for local attractions and services.
- Coordinated with hotel departments to ensure seamless guest experiences
- Developed relationships with local businesses to offer exclusive deals and services to guests.
- Resolved guest complaints effectively, maintaining high standards of customer service excellence.
- Oversaw concierge desk operations, ensuring adherence to service policies and procedures.
- Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
- Assisted guests with reservations, ensuring a seamless booking experience.
- Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
- Provided support during high-stress situations such as natural disasters or power outages, helping maintain order among guests while coordinating necessary resources.
- Maintained comprehensive records of guest preferences, ensuring personalized service and recognition during future visits.
- Provided exceptional customer service by anticipating and addressing guest needs proactively.
- Continuously updated knowledge of local attractions, events, and businesses to provide accurate information to guests.
- Managed package deliveries and mail distribution for both guests and staff members.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Scheduled and confirmed restaurant reservations for guests.
- Assisted guests with variety of services and local attraction information.
- Assisted with luggage handling, valet services and concierge services.
Education
Bachelor of Science - Marketing
German University in Cairo
Cairo07.2009
Skills
Client Relationship Management
Guest Experience
Escalation Handling
Cross-functional Coordination
Communication
CRM Systems
Social Media & Content
Reporting & Service Improvement
Languages
Arabic
English
Timeline
Communications Manager
Noor Data Network
08.2019 - 08.2022
Content & Social Media Manager|
Salem Fabrics
05.2018 - 08.2019
CRM Manager
Inertia
02.2017 - 02.2018
Senior Property Consultant
Damac Properties Dubai
03.2016 - 02.2017
Property Consultant
Capital Developments
06.2015 - 03.2016
Senior Client Relations Specialist
Palm Hills Developments
01.2014 - 06.2015
Client Relations Specialist
Emaar Misr
10.2011 - 08.2013
Concierge Agent
Fairmont Nile City
06.2010 - 01.2011
Bachelor of Science - Marketing
German University in Cairo