Eman Alfatatry
Giza
Summary
Client-focused professional with 10+ years of experience across hospitality, real estate, telecommunications, and lifestyle
brands. Skilled in managing client relationships, handling escalations calmly, coordinating across teams, and delivering
consistent service standards in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Communications Manager
Noor Data Network
Giza, Egypt
08.2019 - 08.2022
- Assisted in developing internal communication strategies to enhance employee engagement.
- Supported content creation for newsletters and social media platforms, promoting company initiatives.
- Managed email communications and coordinated responses by to ensure timely information dissemination. Reduced internal response time by 40%
- Assisted in organizing events and meetings, facilitating effective communication among teams.
- Collaborated with cross-functional teams to align messaging across various channels.
- Developed compelling content for company website and social media channels, driving user engagement and conversions.
- Developed key message frameworks to ensure consistent messaging across all channels and touchpoints within the organization.
- Evaluated existing communication strategies and made data-driven recommendations for improvement, resulting in increased overall effectiveness.
Content & Social Media Manager|
Salem Fabrics
Cairo, Egypt
05.2018 - 08.2019
- Developed and managed engaging content strategies across multiple social media platforms. Increased following by 85% on instagram.
- Analyzed performance metrics to refine content and increase audience engagement.
- Coordinated with fashion designers to enhance brand visibility and reach targeted demographics by providing the latest fabric trends to their customers. Increased designer relations by 40%.
- Analyzed market trends to aid purchasing decisions and optimize inventory levels.
- Conducted competitive analysis to identify opportunities for product differentiation in the marketplace.
- Reviewed proposals, qualified vendors, and recommended optimal suppliers.
- Analyzed fashion trends and customer preferences, ensuring a well-curated product selection.
- Sourced new vendors for exclusive partnerships, expanding product offerings and increasing customer interest.
CRM Manager
Inertia
Giza, Egypt
02.2017 - 02.2018
- Mentored junior staff on best practices for CRM utilization and data management.
- Established protocols for data accuracy and integrity within the CRM system.
- Championed a culture of continuous improvement by regularly reviewing and updating CRM processes and strategies, maintaining a focus on achieving organizational goals.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Handed over 80% of completed units to owners across the company's projects, ensuring snags are handled by the FM team and proper documentation is in place.
- Hire a facility management company to assist with handed over units and facilitate tenants’ operations.
Senior Property Consultant
Damac Properties Dubai
Dubai, UAE
03.2016 - 02.2017
- Analyzed market trends to provide clients with data-driven insights for strategic decision-making.
- Increased client satisfaction by providing comprehensive property consultations and tailored real estate solutions.
- Reviewed and executed confidential documents, contracts and disclosures.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients in Egypt that are expressing interest in purchasing properties overseas.
Property Consultant
Capital Developments
Cairo, Egypt
06.2015 - 03.2016
- Guided clients through property buying processes, ensuring informed decision-making and satisfaction.
- Facilitated property viewings, showcasing features and benefits to potential buyers effectively by presenting on the masterplan.
- Negotiated favorable terms on behalf of clients, enhancing deal outcomes and client relationships.
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
- Implemented feedback mechanisms to enhance customer experience and address concerns proactively.
- Expanded client base by participating in networking events, seminars, trade shows, and other industry-related activities that provided exposure to potential customers.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Monitored local real estate markets closely, staying informed on key developments and trends affecting property values.
Senior Client Relations Specialist
Palm Hills Developments
Giza, Egypt
01.2014 - 06.2015
- Developed and maintained strong client relationships, enhancing customer satisfaction and loyalty.
- Coordinated project timelines and deliverables with clients, ensuring alignment with expectations.
- Streamlined communication processes between clients and internal teams to improve response times.
- Facilitated training sessions for junior staff on best practices in client relations and service excellence.
Client Relations Specialist
Emaar Misr
Cairo, Egypt
10.2011 - 08.2013
- Cultivated strong client relationships through effective communication and personalized service strategies.
- Resolved client inquiries and issues promptly, enhancing overall satisfaction and loyalty.
- Coordinated with cross-functional teams to streamline client onboarding processes, ensuring smooth transitions.
- Developed training materials for new team members, improving onboarding efficiency and knowledge retention.
Concierge Agent
Fairmont Nile City
Cairo, Egypt
06.2010 - 01.2011
- Managed guest inquiries and provided tailored recommendations for local attractions and services.
- Coordinated with hotel departments to ensure seamless guest experiences
- Developed relationships with local businesses to offer exclusive deals and services to guests.
- Resolved guest complaints effectively, maintaining high standards of customer service excellence.
- Oversaw concierge desk operations, ensuring adherence to service policies and procedures.
- Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
- Assisted guests with reservations, ensuring a seamless booking experience.
- Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
- Provided support during high-stress situations such as natural disasters or power outages, helping maintain order among guests while coordinating necessary resources.
- Maintained comprehensive records of guest preferences, ensuring personalized service and recognition during future visits.
- Provided exceptional customer service by anticipating and addressing guest needs proactively.
- Continuously updated knowledge of local attractions, events, and businesses to provide accurate information to guests.
- Managed package deliveries and mail distribution for both guests and staff members.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Scheduled and confirmed restaurant reservations for guests.
- Assisted guests with variety of services and local attraction information.
- Assisted with luggage handling, valet services and concierge services.
Education
Bachelor of Science - Marketing
German University in Cairo
Cairo07.2009
Skills
Client Relationship Management
Guest Experience
Escalation Handling
Cross-functional Coordination
Communication
CRM Systems
Social Media & Content
Reporting & Service Improvement
Languages
Arabic
English
Timeline
Communications Manager
Noor Data Network
08.2019 - 08.2022
Content & Social Media Manager|
Salem Fabrics
05.2018 - 08.2019
CRM Manager
Inertia
02.2017 - 02.2018
Senior Property Consultant
Damac Properties Dubai
03.2016 - 02.2017
Property Consultant
Capital Developments
06.2015 - 03.2016
Senior Client Relations Specialist
Palm Hills Developments
01.2014 - 06.2015
Client Relations Specialist
Emaar Misr
10.2011 - 08.2013
Concierge Agent
Fairmont Nile City
06.2010 - 01.2011
Bachelor of Science - Marketing
German University in Cairo