Eman Sabry Mohamed

1. Operational Support Specialist:

• Align and document departmental objectives to SODIC corporate objectives.
• Develop, standardize and formalize internal process.
• Define related risks and necessary control measures
• Improve corporate control environment and governance processes.

2. Fraud Investigator / Whistle-blowing System Specialist:

• Handle whistle-blowing system complaints and promote culture fraud awareness.
• Report allegations raised to CAE to be conducted to management and BOD.
• Investigating allegations raised & applying investigation technique and rules and formulating opinion.
• Work parallel with auditing team in several engagements that assigned from CAE
• Perform internal auditing activity according to IPPF and applying IIA ethics and principles.
• Conducted prompt and thorough investigations on referred files
• Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination
• Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case
• Summarized all key information regarding investigation into detailed report for delivery to client
• Analyzed large amounts of data to find patterns of fraud and anomalies
• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.

• Analyze expenses VS income and manage budget.
• Receive Lawyers reports and matching them with operation requests.
• Receive client’s issues and conduct them in best appropriate manner.
• Managed over 50 customers and more than 10 projects.
• Provided deep insight of handling expenses and achieved cost benefits to the organization
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
• Managed office operations while scheduling appointments for department managers
• Evaluated employee records and productivity to complete employee evaluations
• Coached new hires on company processes while managing employees to achieve maximum production
• Communicated corporate objectives across divisions through regular correspondence and scheduled status updates

• Stock analysis monthly and report operation.
• Determine the level of purchase order of each stock item & match it with consumption level.
• Determine Selling price regarding policy of company.
• Update price list periodically in order to avoid changes in cost price.
• Supervise store process cycle and physical examination randomly and determine new procedure in order to avoid risks.
• Apply control for related procedures to avoid potential risk.
• Contributed to waste reductions, supporting savings totaling over EGP 500,000 monthly
• Determined and performed appropriate adjustments of authorized stock levels
• Maintained accurate inventory records to provide data for use in audits and completion of order requests
• Created balanced pallets to support efficient and safe sales floor replenishment
• Maintained effective team member communication

• Approve general expenses of office.
• Intermediate between billing and accounting departments regarding expenses & any financial issue.
• Expenses analysis & manage expenses cycle carried on client from different departments.
• Prepare and issue expenses invoices to clients and handle any inquiries that might arise.
• Analyze invoice expenses statue with collection department to ensure proper allocation of invoice expenses is settled monthly.
• Managing client deposit account and handle any inquiries that might arise.
• Generate different kinds of invoices and financial statements required.
• Proven experience of effectively understanding client’s requirements and communicate with them to solve any invoicing related issues and to fulfill their requests.
• Conduct teamwork and contact Firm's Lawyers and their Secretaries to accomplish monthly financial target regarding firm’s billing process.
• Managed over than 60 customer accounts and achieved reliability
• Gathered financial information, prepared documents, and closed books
• Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger
• Drove client satisfaction by identifying maximum adjustments, deductions and credits
• Maintained up-to-date knowledge on permits, certificates and documents mandatory for government departments

• Ensure providing best possible caliber to face to face interview.
• Source for potential leads/candidates and build pipeline.
• Perform phone interview.
• Update recruiting database with information on whether contact is viable candidate or not.
• Schedule candidates, who meet minimum requirements for face to face interview.
• Managed over 50 calls per day and increased interviewee by 10%

• Handled customers inquires.
• Promoted bank services and ensured overall customer satisfaction.

• Contributing in establishing FMI team at Helwan.
• Interviewing and selecting the team.
• Training the team on how to build the team.
• Training the team on how to deliver their mission and achieving the team's objective.

• Organized all events for team (recruiting, events, ads to publish it inside and outside university)
• Organized with administration departments of Helwan university for throwing events.
• Training team on required skills and achieving team's objective.

• Developed experience in following topics: soft skills, language abilities, Customer Service Skills, Cultural Sensitization, and technical competence (PC and Data Skills)