Eman Sayed Mohamed Fahmy
Accountant
Cairo
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Adept at managing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Customer Service Agent
QNB AL-Ahli
Cairo
04.2023 - Current
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Communicated with clients regarding account services, statements, and balances.
- Responded to customer calls and emails to answer questions about products and services.
Customer Care Representative
Teleperformance
Cairo
08.2021 - 04.2023
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Real Estate Broker
EL-Waad Group
Cairo
06.2020 - 07.2021
- Arranged for inspections and surveys of sold properties.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Compared properties possessing similar features to determine competitive market prices.
Writer
Google
Cairo
05.2020 - 11.2022
- Organized material to research and complete writing tasks.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Completed thorough research into assigned topics.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Customer Care Representative
Buffalo Burger
Cairo
11.2019 - 05.2020
Escalation Specialist
Teleperformance
Cairo
08.2018 - 09.2019
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
- Collaborated with other departments to meet customer needs and gained feedback to incorporate into sales strategy.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
Education
Bachelor of Accountancy - Accounting And Finance
Cairo University
Very Good 09.2016 - 05.2020
Skills
Strategic sales knowledge
undefinedCertification
Microsoft Excel
Timeline
Customer Service Agent
QNB AL-Ahli
04.2023 - Current
Customer Care Representative
Teleperformance
08.2021 - 04.2023
Real Estate Broker
EL-Waad Group
06.2020 - 07.2021
Writer
Google
05.2020 - 11.2022
Customer Care Representative
Buffalo Burger
11.2019 - 05.2020
Microsoft Excel
08-2019
Escalation Specialist
Teleperformance
08.2018 - 09.2019
Bachelor of Accountancy - Accounting And Finance
Cairo University
09.2016 - 05.2020
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