Reading, travelling and taking psychological courses
Engi Samir Gobraiel Rofaiel
Senior Supervisor In Life And Medical Insurance
Giza
Summary
- Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
- Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
- Experienced Supervisor with over 13 years of experience in insurance. Excellent reputation for resolving problems and improving customer satisfaction.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Senior position.
- Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
17
17
years of post-secondary education
4
4
Languages
Work History
Senior Supervisor for Life and Medical Departement
Allied Arab Assurance Brokerage
Giza
01.2015 - Current
- Agent for all insurance companies in Egypt
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used Microsoft Word and other software tools to create documents and other communications.
- Handled many calls per day to address customer inquiries and concerns.
- Carried out day-to-day duties accurately and efficiently.
- Developed team communications and information for meetings.
- Created plans and communicated deadlines to complete projects on time.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Received and processed stock into inventory management system.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved problems, improved operations and provided exceptional service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Investigated and resolved accounting, service and delivery concerns.
- Recommended products to customers, thoroughly explaining details.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Oversaw computer database and physical filing systems.
- Performed pricing and estimates based on customer needs and requirements.
- Resolved problems promptly to elevate customer approval.
- Gained territory by negotiating beneficial contracts and conducting numerous cold calls.
Senior Medical Claims Department Coordinator
AFFRAD Insurance Brokerage
Giza
09.2009 - 01.2013
- Agent for all insurance companies in Egypt), Develop and maintain clients' contracts and endorsements
- Managing the reimbursements claims of the clients
- Managing the reimbursements amounts with the insurance company
- Dealing with clients` inquires
- Managing the filling of the clients` documents
- Managing the medical approvals
- Follow up with providers and the insurance company to get the best service
- Controlling all the clients' problems
- Managing the monthly chronic medications of the clients
- Underwriting all the insurance policies
- Following up the renewal of the issued policies
- Managing with the sales the renewal of the policies every month
- Following up the client's payment of the premiums
- Following up the issuance of the insurance policies.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved problems, improved operations and provided exceptional service.
- Drove operational improvements which resulted in savings and improved profit margins.
- Developed and maintained courteous and effective working relationships.
- Prepared variety of different written communications, reports and documents.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team-building activities to enhance working relationships.
- Developed team communications and information for meetings.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Conducted research, gathered information from multiple sources and presented results.
Human resources Coordinator
Affrad Egypt
Giza
06.2007 - 09.2009
- Develop and maintain employee's contracts and legal documents
- Managing the logistics of employees' hiring and contract termination
- Managing the Social Insurance Job and medical insurance for employees
- Managing the attendance Sheet
- Managing the hiring and resigning reports monthly
- Run some of the purchasing activities
- Follow up with suppliers to get the best deals
- Managing the logistics and reservations for the company's different events
- Controlling all the employees' problems
- Managing the salaries sheet
- Managing the business cards and the IDs printing.
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
- Assisted management staff in annual year-end processes and data audits.
- Maintained human resources information system and kept employee files up to date and accurate.
- Coordinated meetings, developed meeting content and presented human resources law updates.
- Entered personnel and subcontractor data into central database.
- Captured key feedback from employees during exit interviews.
- Edited job position announcements before authorizing post.
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Counseled managers and employees regarding company policies, procedures and workplace issues.
- Sent notices to employees and subcontractors regarding expiring documentation.
- Evaluated timecards for accuracy on regular and overtime hours.
- Reviewed human resources paperwork for accuracy and completeness.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
Agent
AFFRAD Egypt, Credit Agricole Bank
- Quoted prices and credit terms to prepare sales contracts.
- Organized and coordinated meetings and conference calls with various individuals.
- Collaborated with 15 team members to resolve issues and identify appropriate issues for escalation.
- Documented caller information .
Office Manager
AFFRAD Egypt, Credit Agricole Bank
Giza
10.2005 - 06.2007
- Organize and supervise all of the administrative activities
- Organize the recruiting process (interviewing and training junior staff)
- Administrating payroll system
- Handling all travel necessary arrangements
- Meeting with senior managers to review office performance
- Writing reports
- Filling all documents
- Handling the administrative working
- Arranging appointments
- Handling all phone calls and mails
- Type reports, memos, requested by the general manager
- Handling the clients of the bank
- Finalizing offers/contracts with director of sales
- Making sure that brochures and printing materials are available
- Filling Sales Department documents
- Handling all the administrative work
- Organizing to running smooth operation
- Participating positively in keeping up the good image of the company
- Coordinate office activities & ensure smooth office operations
- Follow up on assignments given to staff
- Assist the director in all the administrative functions of the company, external sales and respond to letters & correspondences with customers and agents abroad..
- Supervision on the sales men, preparing the reports and follow up the operations.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Updated reports, managed accounts and generated reports for company database.
- Prepared meeting rooms and materials and recorded important information.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed standard operating procedures for all administrative employees.
- Delivered performance reviews, recommending additional training or advancements.
- Compared vendor prices and negotiated for optimal savings.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
Secretary and translator
Bolivian Embassy
Giza
10.2004 - 09.2005
- I was performing all secretarial tasks like:
- Receiving, Sending e-mails & Faxes
- Internet searching
- Typing letters, reports and documents
- Organizing and arranging the appointments of the Manager
- Filling work and all translating work etc...
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Maintained daily report documents, memos and invoices.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Scheduled appointments and conducted follow-up calls to clients.
- Created and updated records and files to maintain document compliance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Education
Master of Arts - Faculty of Arts, Spanish Department
Cairo University
Giza 09.2000 - 07.2004
Cervantes Institute in Spanish language - undefined
General Secondary Certificate -
Saint Joseph School
Cairo 09.1986 - 06.1999
Skills
Polite communication skills
Schedule Management
Call management
Information documentation
Customer needs determination
Problem-solving skills
Customer service and care
Customer complaint resolution
Contract negotiations
Organizational skills
Customer service abilities
Report analysis
Time management
Scheduling
Contract evaluation
Interests
Timeline
Senior Supervisor for Life and Medical Departement
Allied Arab Assurance Brokerage
01.2015 - Current
Senior Medical Claims Department Coordinator
AFFRAD Insurance Brokerage
09.2009 - 01.2013
Human resources Coordinator
Affrad Egypt
06.2007 - 09.2009
Office Manager
AFFRAD Egypt, Credit Agricole Bank
10.2005 - 06.2007
Secretary and translator
Bolivian Embassy
10.2004 - 09.2005
Master of Arts - Faculty of Arts, Spanish Department
Cairo University
09.2000 - 07.2004
General Secondary Certificate -
Saint Joseph School
09.1986 - 06.1999
Cervantes Institute in Spanish language - undefined
Agent
AFFRAD Egypt, Credit Agricole Bank