Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Engi Samir Gobraiel Rofaiel

Senior Supervisor In Life And Medical Insurance
Giza

Summary

  • Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
  • Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
  • Experienced Supervisor with over 13 years of experience in insurance. Excellent reputation for resolving problems and improving customer satisfaction.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Senior position.
  • Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
  • Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience
17
17
years of post-secondary education
4
4
Languages

Work History

Senior Supervisor for Life and Medical Departement

Allied Arab Assurance Brokerage
Giza
01.2015 - Current
  • Agent for all insurance companies in Egypt
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Handled many calls per day to address customer inquiries and concerns.
  • Carried out day-to-day duties accurately and efficiently.
  • Developed team communications and information for meetings.
  • Created plans and communicated deadlines to complete projects on time.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Received and processed stock into inventory management system.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Resolved problems, improved operations and provided exceptional service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved accounting, service and delivery concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Oversaw computer database and physical filing systems.
  • Performed pricing and estimates based on customer needs and requirements.
  • Resolved problems promptly to elevate customer approval.
  • Gained territory by negotiating beneficial contracts and conducting numerous cold calls.

Senior Medical Claims Department Coordinator

AFFRAD Insurance Brokerage
Giza
09.2009 - 01.2013
  • Agent for all insurance companies in Egypt), Develop and maintain clients' contracts and endorsements
  • Managing the reimbursements claims of the clients
  • Managing the reimbursements amounts with the insurance company
  • Dealing with clients` inquires
  • Managing the filling of the clients` documents
  • Managing the medical approvals
  • Follow up with providers and the insurance company to get the best service
  • Controlling all the clients' problems
  • Managing the monthly chronic medications of the clients
  • Underwriting all the insurance policies
  • Following up the renewal of the issued policies
  • Managing with the sales the renewal of the policies every month
  • Following up the client's payment of the premiums
  • Following up the issuance of the insurance policies.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Resolved problems, improved operations and provided exceptional service.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Developed and maintained courteous and effective working relationships.
  • Prepared variety of different written communications, reports and documents.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in team-building activities to enhance working relationships.
  • Developed team communications and information for meetings.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Conducted research, gathered information from multiple sources and presented results.

Human resources Coordinator

Affrad Egypt
Giza
06.2007 - 09.2009
  • Develop and maintain employee's contracts and legal documents
  • Managing the logistics of employees' hiring and contract termination
  • Managing the Social Insurance Job and medical insurance for employees
  • Managing the attendance Sheet
  • Managing the hiring and resigning reports monthly
  • Run some of the purchasing activities
  • Follow up with suppliers to get the best deals
  • Managing the logistics and reservations for the company's different events
  • Controlling all the employees' problems
  • Managing the salaries sheet
  • Managing the business cards and the IDs printing.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Assisted management staff in annual year-end processes and data audits.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Coordinated meetings, developed meeting content and presented human resources law updates.
  • Entered personnel and subcontractor data into central database.
  • Captured key feedback from employees during exit interviews.
  • Edited job position announcements before authorizing post.
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
  • Counseled managers and employees regarding company policies, procedures and workplace issues.
  • Sent notices to employees and subcontractors regarding expiring documentation.
  • Evaluated timecards for accuracy on regular and overtime hours.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.

Agent

AFFRAD Egypt, Credit Agricole Bank
  • Quoted prices and credit terms to prepare sales contracts.
  • Organized and coordinated meetings and conference calls with various individuals.
  • Collaborated with 15 team members to resolve issues and identify appropriate issues for escalation.
  • Documented caller information .

Office Manager

AFFRAD Egypt, Credit Agricole Bank
Giza
10.2005 - 06.2007
  • Organize and supervise all of the administrative activities
  • Organize the recruiting process (interviewing and training junior staff)
  • Administrating payroll system
  • Handling all travel necessary arrangements
  • Meeting with senior managers to review office performance
  • Writing reports
  • Filling all documents
  • Handling the administrative working
  • Arranging appointments
  • Handling all phone calls and mails
  • Type reports, memos, requested by the general manager
  • Handling the clients of the bank
  • Finalizing offers/contracts with director of sales
  • Making sure that brochures and printing materials are available
  • Filling Sales Department documents
  • Handling all the administrative work
  • Organizing to running smooth operation
  • Participating positively in keeping up the good image of the company
  • Coordinate office activities & ensure smooth office operations
  • Follow up on assignments given to staff
  • Assist the director in all the administrative functions of the company, external sales and respond to letters & correspondences with customers and agents abroad..
  • Supervision on the sales men, preparing the reports and follow up the operations.
  • Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
  • Managed office operations while scheduling appointments for department managers.
  • Maintained computer and physical filing systems.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Updated reports, managed accounts and generated reports for company database.
  • Prepared meeting rooms and materials and recorded important information.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Developed standard operating procedures for all administrative employees.
  • Delivered performance reviews, recommending additional training or advancements.
  • Compared vendor prices and negotiated for optimal savings.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.

Secretary and translator

Bolivian Embassy
Giza
10.2004 - 09.2005
  • I was performing all secretarial tasks like:
  • Receiving, Sending e-mails & Faxes
  • Internet searching
  • Typing letters, reports and documents
  • Organizing and arranging the appointments of the Manager
  • Filling work and all translating work etc...
  • Organized envelopes, postage and mail correspondence for staff and leadership.
  • Maintained daily report documents, memos and invoices.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Created and updated records and files to maintain document compliance.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained electronic filing systems and categorized documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.

Education

Master of Arts - Faculty of Arts, Spanish Department

Cairo University
Giza
09.2000 - 07.2004

Cervantes Institute in Spanish language - undefined

General Secondary Certificate -

Saint Joseph School
Cairo
09.1986 - 06.1999

Skills

undefined

Interests

Reading, travelling and taking psychological courses

Timeline

Senior Supervisor for Life and Medical Departement

Allied Arab Assurance Brokerage
01.2015 - Current

Senior Medical Claims Department Coordinator

AFFRAD Insurance Brokerage
09.2009 - 01.2013

Human resources Coordinator

Affrad Egypt
06.2007 - 09.2009

Office Manager

AFFRAD Egypt, Credit Agricole Bank
10.2005 - 06.2007

Secretary and translator

Bolivian Embassy
10.2004 - 09.2005

Master of Arts - Faculty of Arts, Spanish Department

Cairo University
09.2000 - 07.2004

General Secondary Certificate -

Saint Joseph School
09.1986 - 06.1999

Cervantes Institute in Spanish language - undefined

Agent

AFFRAD Egypt, Credit Agricole Bank

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Engi Samir Gobraiel RofaielSenior Supervisor In Life And Medical Insurance