Microsoft Office (word excel)
Engy Anis Ragheb
Tour Guide
Aswan,ASN
Summary
At MG Travel Agency, I excelled in enhancing visitor satisfaction by leveraging my expertise in tourism management and exceptional guest relations. Through personalized tours and attentive service, I significantly improved tour quality, evidenced by numerous positive reviews. My proficiency in English and local history enabled me to cater to diverse groups, ensuring memorable experiences and safety. Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills and knowledge of Egypt history, architecture and events.
Overview
11
11
years of professional experience
Work History
Tour Guide
MG Travel Agency
07.2000 - 08.2011
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
Education
Bachelor of Tourism Guidance - Tourism Guidance
Higher Institute of Qualitative Studies
Cairo, Egypt 04.2001 -
Skills
Tourism Management
Software
Timeline
Bachelor of Tourism Guidance - Tourism Guidance
Higher Institute of Qualitative Studies
04.2001 -
Tour Guide
MG Travel Agency
07.2000 - 08.2011
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